Job Description

YOU ENJOY ENGAGING WITH PEOPLE. YOU LOVE EXCEEDING EXPECTATIONS AND YOU’RE DEDICATED TO MAKING A POSITIVE CONTRIBUTION. FOR YOU, SERVICE EXCELLENCE IS SECOND NATURE, AND YOU KNOW PEOPLE MAKE THE DIFFERENCE.

SHOW THE WORLD WHAT YOU CAN DO TO BRING BETTER HEALTH AND A BRIGHTER FUTURE TO OUR CUSTOMER’S PATIENTS.

JOIN A WINNING TEAM, DELIVER RESULTS FOR OUR CUSTOMER, AND WORK WITH US TO CREATE A WORKPLACE THAT WORKS, GIVES, THINKS, AND EVOLVES.

The Receptionist will be responsible for the delivery of customer service and workplace experience throughout the lobby at our customer’s location. Receptionists serve visitors by greeting, welcoming, and directing them appropriately; notifying company personnel of visitor arrivals; checking in external vendors; maintaining security and operating all associated telecommunications systems.

Our guest’s experiences begin as soon as they approach and enter the building. The atmosphere, the welcome, and the customer service are all crucial in creating exceptional first impressions. This role will maintain a strong lobby presence and awareness and will leave all guests with a positive and lasting impression of visitor experience and excellence.

The Receptionist works in line with company values and creates a seamless service for all guests and colleagues visiting the facility. They will ensure that all visitors are assisted in a calm, confident, positive and proactive manner at all times.

YOUR NEXT GREAT ROLE BEGINS HERE. JOIN US.

WHAT SUCCESS LOOKS LIKE

• Develop skills and competencies, taking responsibility for increased performance, and ensuring continued self-improvement in accordance with guidance and feedback from supervisors
• Participate and embrace the development opportunities within group

WITH WHOM YOU’LL BE WORKING, COLLABORATING, AND INFLUENCING

• Support the facilities services team, additional support to Facility Manager
• Communicate effectively with colleagues onsite and across the company so that information is disseminated effectively
• Participate in project groups and meetings as required

WHAT YOU’LL BE DOING

• Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Provide an exceptional Customer Service experience to all colleagues and guests visiting the site
• Ensure guests are greeted courteously and their needs are always anticipated
• Direct visitors by maintaining employee and department directories; giving instructions
• Maintain security by following procedures; monitoring logbook; issuing visitor badges; monthly headcounts/use of space confirmations
• Ensure consistent communication with various departments to allow awareness of all VIP’s and guests arriving and leaving the building
• Ensure all incoming contractors are up to date with Takeda safety training. If not, setting up contractors to watch safety videos and assist with paperwork completion.
• Maintain telecommunication system by following manufacturer's instructions for house phone and console operation, answers incoming phone inquiries
• Ensure that you can instantly recognize and greet key customer personnel, executives, and their guests, proactively maintaining your personal knowledge of any changes throughout the executive and site management teams
• Maintain safe and clean reception area by complying with procedures, rules, and regulations
• Use operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check in desks where waiting times are expected to exceed the agreed SLA’s
• Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
• Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management
• Ensure the reception desk is always manned and kept immaculate and tidy
• Contribute to team effort by accomplishing related results as needed

WHO YOU ARE

SKILLS AND EXPERIENCE

• 2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standard
• Experience working within a Corporate Environment in a concierge, host, or reception role preferred
• IT literate including proficiency in the Microsoft Office suite of programs (Outlook, Excel, Word, PowerPoint)
• Must be customer-focused, organized, and professional
• Must have the ability to work in a team environment
• Must be able to converse with peers and Executives in a genuine, professional, and confident manner
• Must possess excellent verbal communication skills
• Must possess excellent interpersonal skills
• Must be able to remain calm and effectively communicate with demanding customers

WHO WE ARE

ISS is a global facility management company with over 500,000 employees throughout 52 countries. We seek goal-oriented, value-driven, and customer-focused people to join our team. ISS services a wide range of sectors including Business & IT, Healthcare, Manufacturing, Pharmaceuticals, Aviation & Transportation, Education, and many other real estate use types.

HERE’S WHAT WE OFFER

At ISS, we ensure our employees have a safe work environment and are engaged as well as motivated to provide the best possible service to our customers. We invite you to join us on our journey connecting people and places to make the world work better.

ISS Facility Services is an Equal Opportunity Employer that promotes a diverse and inclusive workplace. M/F/D/V

Company Description

At ISS/Guckenheimer, we ensure our employees have a safe work environment and are engaged as well as motivated to provide the best possible service to our customers. We believe that great service is not simply a task or delivery. We are focused on how we can meet our customer's needs, the outcome of our services and on how it helps them achieve their business goals. Our key point of differentiation is the ability to empower our people and spark the power of the human touch in our service performance. With a deep sense of purpose, we help our customers reach their goals as part of their offering and as an extension of their organization. This is our way of providing essential value: more ease, higher effectiveness and better experiences to people and businesses, every day.