Job Description
THIS IS MEANINGFUL WORK. YOU ARE PRIDEFUL. YOU KNOW YOU MAKE THE DAY GREAT FOR A LOT OF YOUR TEAM AND THE PEOPLE YOU SUPPORT. YOU APPRECIATE THE VALUE OF A SMILING FACE AND RECOGNIZE SMALL GESTURES CAN HAVE BIG IMPACT.
The People & Culture Manager is responsible for the integration of employees from the customer account, subcontractors, and external hires into ISS. In addition, the People & Culture Manager will establish and manage personal development plans for ISS staff, training, and career development.
The PEOPLE & CULTURE MANAGER will also be responsible for communicating and implementing ISS People policies and executing the people transfer project for the Americas region during account transition. Post-account transition, the People & Culture Manager will be responsible for supporting all People & Culture initiatives on the account. This individual must have a firm grasp of organizational development, training and employee development, and change management.
Do more. Start here.
WHAT SUCCESS LOOKS LIKE
WITH WHOM YOU’LL BE WORKING, COLLABORATING, AND INFLUENCING
Report to the Director, People & Culture for Integrated Facility Services and work in close partnership with the account’s People & Culture Excellence Manager and the ISS P&C team. The position also has a subsequent line of responsibility to the Key Account Manager for the customer account to which they are assigned.
Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Promote the IFS model within the ISS community
Transfer best practice
Use the account to promote and further develop ISS
WHAT YOU’LL BE DOING
In partnership with the P&C Excellence Manager ensure on implementation, standardization and utilization of policies, procedures, programs dealing with the specific activities of staffing, employee relations, onboarding and business systems. Partner with the ISS P&C team
Plan, organize, direct, control or coordinate the personnel, recognition, and training activities of the account organization and partner with the ISS P&C
Support the P&C Excellence Manager to plan, organize, direct, control or coordinate the labor relations activities of the account organization and to coordinate the ISS P&C team
Support the P&C Excellence Manager in advising managers and recommending changes regarding organizational policy matters such as equal employment opportunity and sexual harassment and in ensuring compliance with same; support coordination with the ISS P&C team to ensure compliance with local policies, laws, and regulations
In partnership with the P&C Excellence Manager, serve as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems.
In partnership with the P&C Excellence Manager, perform difficult staffing duties including recruitment of top talent, dealing with understaffing, refereeing disputes, administering disciplinary procedures, and employee termination(s).
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives and work with ISS P&C team
Assist managers, account leadership, P&C Excellence Manager in identifying staff vacancies and to recruit, interview and select applicants
Represent organization at personnel-related hearings and investigations when P&C Excellence Manager is unavailable
Administer performance management systems, training initiatives, recreation programs and partner with the ISS P&C team
Support the P&C Excellence Manager in administering compensation, benefits, and safety systems and work with the P&C team in Latin America to ensure those things are administered according to local policies, laws, and regulations
Assess and anticipate HR related needs while proactively communicating needs and developing integrated solutions across the Americas region
Effectively communicate across all levels of the organization and all countries in which the account is present
WHO YOU ARE
EXPERIENCE:
Experience managing multiple locations in a multi-country or global business environment
Experience in employee training or Learning & Development required
5+years Human Resource experience preferred
Experience with coaching management
Strong employee relations experience
Experience with unionized employees and labor relations preferred
Experience managing Human Resources internationally preferred
SKILLS:
Experience at interfacing at all levels throughout a multi-country or international organization
Experience driving results in multiple countries/internationally
Demonstrable global and cultural effectiveness
PC literate – understanding of how to use the technology as a tool
Ability to communicate with all levels within a client’s management structure.
Good team player and manager
Able to command credibility and be able to influence across cultures and varied levels of an organization
Willing to travel up to 33%
Bilingual (Spanish) is a plus
Bachelor’s Degree in Human Resources, Business Management or another related field required
Master’s Degree/PHR/SPHR (PHR-CA/SPHR-CA) preferred, GPHR a plus
WHO WE ARE
ISS is a global facility management company with over 500,000 employees throughout 52 countries. We seek goal oriented, value driven, and customer focused people to join our team. ISS services a wide range of sectors including Business & IT, Healthcare, Manufacturing, Pharmaceuticals, Aviation & Transportation, Education, and many other real estate use types.
HERE’S WHAT WE OFFER
At ISS, we ensure our employees have a safe work environment and are engaged as well as motivated to provide the best possible service to our customers. We invite you to join us on our journey connecting people and places to make the world work better.
Company Description
At ISS, we ensure our employees have a safe work environment and are engaged as well as motivated to provide the best possible service to our customers. We believe that great service is not simply a task or delivery. We are focused on how we can meet our customer's needs, the outcome of our services and on how it helps them achieve their business goals. Our key point of differentiation is the ability to empower our people and spark the power of the human touch in our service performance. With a deep sense of purpose, we help our customers reach their goals as part of their offering and as an extension of their organization. This is our way of providing essential value: more ease, higher effectiveness and better experiences to people and businesses, every day.