Job Description

We are seeking a Jr. Help Desk Analyst (recent Computer Science Grad) to join our team! You will resolve computer-related issues for your clients. 

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Company Description

IT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers and technical professionals to some of the world’s most respected corporations. Your competitive edge depends on how well you combine the latest technology with the most equipped and talented staff persons available.