IT Administrator

J

Jackson Paper & Sustainable Corrugated

IT Administrator

Sylva, NC
Full Time
Paid
  • Responsibilities

    IT Administrator - Join Our Core Technology Team

    Are you ready to be a key technology team member for a stable 300-employee organization? You'll manage and support all aspects of our local IT infrastructure across three dynamic manufacturing sites, ensuring our teams have the reliable, secure technology they need to excel.

    This position will provide direct support to our Sylva and Morganton, NC sites. Requires 60-80% onsite presence in Sylva and Morganton.
    Considering relocating for this job? Tell us your story in the application and we'll consider exceptional candidates.

    What You'll Do

    Empower Our Technology Infrastructure:

    • You'll administer and manage Active Directory, taking ownership of user accounts, group policies, and organizational units that keep our business running smoothly
    • You'll configure and maintain DNS, DHCP, and network services, ensuring reliable connectivity for all our locations
    • You'll manage and troubleshoot our cutting-edge networking equipment including Cisco, Meraki, and Ubiquiti devices

    Drive System Excellence:

    • You'll administer our Windows Server environments, handling updates, security configurations, and backups with precision
    • You'll support and manage thin clients and virtual desktop solutions that enhance our workforce productivity
    • You'll configure and maintain VPN access using SonicWall firewalls, enabling secure remote work for our teams

    Be Our Technology Problem-Solver:

    • You'll provide expert user and system support for our IBM AS400 systems
    • You'll administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive) and Azure AD, keeping our collaboration tools optimized
    • You'll develop and utilize PowerShell scripts to automate processes and streamline system administration

    Protect and Secure Our Digital Assets:

    • You'll maintain and support Microsoft SQL Server databases, with opportunities to work with DB2 systems
    • You'll administer SentinelOne for endpoint protection, actively monitoring and responding to security threats
    • You'll manage Mimecast for comprehensive email security, archiving, and compliance

    Lead with Excellence:

    • You'll deliver exceptional daily desktop and end-user support, resolving issues efficiently while maintaining strong relationships with all users
    • You'll use our incident management system to track and resolve service tickets, consistently meeting SLAs
    • You'll maintain thorough system documentation and help shape our technology standards
    • You'll collaborate with corporate IT teams on exciting global initiatives and technology deployments

    Technical Skills You'll Use

    Core Infrastructure Technologies

    • Microsoft Active Directory - User management, group policies, organizational units
    • Windows Server Administration - Updates, security configurations, backup management
    • DNS & DHCP Services - Network configuration and maintenance
    • PowerShell Scripting - Automation and system administration

    Network & Security

    • Cisco Networking Equipment - Routers, switches, configuration
    • Meraki Cloud Management - Wireless and network device administration
    • Ubiquiti Systems - Network infrastructure management
    • SonicWall Firewalls - VPN configuration and security management
    • SentinelOne - Endpoint protection and threat response

    Cloud & Collaboration Platforms

    • Microsoft 365 Suite - Exchange Online, Teams, SharePoint, OneDrive
    • Azure Active Directory - Cloud identity management and integration
    • Mimecast - Email security, archiving, and compliance management

    Database & Legacy Systems

    • Microsoft SQL Server (MSSQL) - Database administration and maintenance
    • IBM AS400 Systems - User support and system administration
    • DB2 Database - Preferred additional experience

    Support & Management Tools

    • Incident Management Systems - Ticket tracking and SLA management (ServiceDesk, Zoho, etc.)
    • Thin Client Technologies - Virtual desktop infrastructure support
    • System Documentation - Technical writing and process documentation

    What You Bring

    Education & Experience:

    • Associate or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
    • 3+ years of IT administration experience in diverse, multi-platform environments

    Essential Skills:

    • Proven expertise in Active Directory, Windows Server, DNS, DHCP, and PowerShell
    • Strong experience with Microsoft 365 administration and Azure AD integration
    • Hands-on experience with Cisco, Meraki, and Ubiquiti network devices
    • Proficiency in SonicWall VPN/firewall configuration and support
    • Working knowledge of IBM AS400 systems and terminal applications
    • Solid experience with Microsoft SQL Server administration
    • Experience using SentinelOne for endpoint protection and incident response
    • Experience with Mimecast email security and compliance management
    • Strong analytical and troubleshooting abilities
    • Experience with incident management/ticketing systems
    • Excellent communication skills and collaborative mindset

    Certifications That Set You Apart:

    • Microsoft Certified: Azure Administrator Associate or M365 Certified Administrator
    • Cisco CCNA
    • CompTIA Network+ or Security+

    Why Choose Us?

    You'll join a stable, growing organization where your technical expertise directly impacts 300 colleagues across 3 locations. This role offers the perfect blend of hands-on technical work, strategic planning, and meaningful collaboration with both local teams and our corporate IT group.

    Ready to power our technology future? We'd love to hear from you.