Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Job Description: IT Administrator/Generalist

Position: In-House Technical Support Company: Medium-sized law firm specializing in medical malpractice insurance defense litigation Location: Tulsa, OK

Role Overview: The IT Administrator / IT Generalist provides Tier 1–2 end-user technical support and serves as the firm’s primary on-site IT resource. This role focuses on supporting attorneys and staff, coordinating with the firm’s managed service provider (MSP), and maintaining day-to-day technology operations necessary for the firm’s work.

The IT Administrator / IT Generalist is responsible for hands-on support, coordination, and execution, while leveraging external partners for advanced systems management and architecture.

Key Responsibilities:

Provide Tier 1-2 technical support for end-user devices including: desktops, laptops, hotspots, tablets, & cellphones.

Provide on-site technical support for attorneys and staff, including support for court appearances, depositions, and hearings, with occasional local or regional travel, including overnight travel, as required.

Troubleshoot and support Microsoft 365, VPN connectivity, network-related issues, and basic server interactions.

Independently triage issues and determine whether to resolve in-house or escalate per established process to the firm’s managed service provider.

Act as a liaison between end users and external IT vendors and support partners.

Maintain and manage the firm’s website, including content updates and coordination with hosting or web development vendors.

Coordinate IT vendor management and billing, including tracking expenses, reviewing invoices, and working with accounting.

Support technology needs in a security-conscious, regulated legal environment, including HIPAA and other applicable regulatory and data-protection requirements.

Maintain documentation and communicate effectively with firm leadership, staff, and external partners regarding technology-related matters.

Report directly to the Legal Administrator and Managing Partner.

Requirements:

2+ years of hands-on IT support experience in a business environment or equivalent combination of education, certifications, and experience.

CompTIA A+ plus additional relevant experience or certifications (e.g., Network+, Microsoft 365, or equivalent).

Working knowledge of Microsoft 365 administration, VPNs, networking fundamentals, and Windows-based systems.

Comprehension of IT security fundamentals, virtualization platforms (VMware/Hyper-V), SQL, and client/server environments.

Experience coordinating with or working alongside a managed service provider preferred.

Familiarity with website content management systems (e.g., Squarespace or similar) preferred.

Experience tracking IT-related expenses, reviewing invoices, or coordinating vendors is a plus.

Experience in regulated or security-sensitive environments (legal, healthcare, financial services) preferred.

Strong problem-solving, prioritization, communication, and organization skills.

Ability to remain effective under pressure, and work directly with attorneys, firm leadership, vendors, and external partners in a professional and discreet manner.

Job Type: Full-time

Schedule: Day shift

Location: On-site in Tulsa, OK Preferred: Reliable commute or relocation before starting work