****Are you a detail-driven problem solver with ERP experience? We are looking for someone who can drive improvements in Microsoft D365 Business Central and communicate across teams. Come join an IT team that’s customer-focused, experienced, and genuinely enjoys working together.

Benefits: Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, Costco Membership Reimbursement and 40% off Employee Discount

Here at San Francisco Bay Coffee, our mission is to cultivate unrivaled quality, strong partnerships and sustainable practices by pouring our hearts into every cup. Come join us in making San Francisco Bay Coffee the most loved coffee in the world!

About San Francisco Bay Coffee:

Established in 1979, San Francisco Bay Coffee operates as a family-owned coffee company in its third generation focused on innovation and sustainability. San Francisco Bay Coffee has an international network of over 32,000 farmers and treats all its suppliers as extended members of the family. They offer a variety of coffee products sourced from farms worldwide, including One Cup and a range of bag sizes, all at various roast levels. The brand also sells coffee related merchandise. San Francisco Bay Coffee sell via the following channels: club, regional and national grocery stores, and online. San Francisco Bay Coffee is committed to sustainable and eco-friendly farming and production. The San Francisco Bay Coffee family has maintained a tradition of quality and exceptional service since their inception. They have cemented their reputation as experts in the coffee world by spearheading innovation to create a high quality and affordable coffee product.

Job Summary:

The Business Systems Analyst is responsible for supporting the analysis and optimization of various aspects within the ERP system for SF Bay Coffee, including documenting the current (“as-is”) processes and designing the future (“to-be”) processes. Acting as a liaison among stakeholders, this role ensures a deep understanding of the organization’s structure, policies, and operations to recommend solutions that drive efficiencies and support growth through enterprise systems. The ideal candidate will combine strong analytical skills with the ability to translate business needs into actionable technical requirements, ensuring that solutions align with SF Bay Coffee’s strategic objectives.

Responsibilities:

• Assist the Help Desk on reported ERP issues by providing technical support to end users
• Troubleshoot, problem solve and report findings
• Work with end-users to understand their needs and translate them into ERP system solutions
• Develop and deliver training programs and materials to educate employees on ERP system usage and best practices
• Collaborate with IT and other departments to integrate the ERP system with other business applications
• Strong analytical and problem-solving skills, with the ability to analyze complex business processes and data
• Ability to handle multiple tasks and priorities effectively
• Ensure pertinent system, user guide and training documentation are complete current and stored appropriately
• Perform a variety of business analysis and ad hoc analytical support to develop insights and business recommendations

**Comply with all company policies and procedures, demonstrating a strong commitment to Food Safety and Good Manufacturing Practices (GMP) in support of product integrity, operational excellence, and regulatory compliance.

Education and Experience:

• Proven experience as an ERP Analyst or in a similar role, with a strong track record of successful ERP system implementations and support. (preferably in Microsoft D365 Business Central)
• Experience with data analysis tools and reporting software is a plus (e.g. Jet or Power BI)
• 3-5 Years of experience (minimum in job or trade skills) Preferred
• Manufacturing environment preferred
• Spanish preferred

Requirements:

• Support the analysis and optimization of ERP systems, particularly Microsoft Dynamics 365
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
• Strong attention to detail and a commitment to data accuracy and security
• Ability to troubleshoot, test and document results
• Assist with training end users and document training quick guides
• Experience with data analysis tools and reporting software is a plus (e.g. Jet or Powe-r BI)
• Reasearch and document current endto-end processes identify gaps and opportunities
• Ability to handle different projects concurrently
• Work Traits (presentation skills, work ethics, communication)
• Self-motivated and goal-orientated with the ability to perform tasks independently with minimum supervision
• Strong interpersonal and excellent communication skills, including written, verbal, analytical aptitude, problem solving, organizational and presentation skills

Location: Onsite-Lincon, CA

Schedule: Mon-Fri 8:00am-5:00pm

Pay Range: $75,660-$94,575 annually

Job Type: Full-time

SF Bay Coffee offers their employees full benefits:

Medical, Vision, Dental, 401K, Life Insurance, Health Savings Account, 40% off Employee Discount and Costco Membership Renewal

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Fair Chance Act

San Francisco Bay Coffee will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if San Francisco Bay Coffee is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act | CRD (ca.gov) webpage.