Job Description

As the first on-site IT representative at our new U.S. manufacturing plant, you will play a key role in supporting and optimizing both the local IT environment and (plant-specific) business applications. Acting as the primary point of contact for all IT and application-related matters, you will ensure smooth day-to-day operations while partnering with Corporate IT to implement global standards and tailored local solutions.

Qualifications

Key Result Areas & Key Deliverables

QSHE & Compliance:

• Responsible for motivating and ensuring everyone works according to the QSHE standards to ensure that all work is done in a safe, efficient, and qualitative way.
• Complies with the goals of Lean and continuous improvements within the company (captured in the SPS).
• Acts as a challenger to ensure all activities and processes comply with QSHE standards, company policies, procedures, and applicable local laws.

Tasks & Responsibilities:

• Serve as the primary IT contact at the plant, delivering prompt, hands-on support for all IT and application-related issues.
• Take ownership of local & corporate business applications, ensuring their availability, stability, and alignment with production needs.
• Collaborate with process owners and Corporate IT on application rollouts, updates, testing, and integrations.
• Troubleshoot application incidents (MES, SCADA, SAP, HMI, shopfloor systems) and coordinate escalations with vendors or global teams.
• Manage and maintain local IT infrastructure, including networks, printers, workstations, and mobile devices.
• Configure, deploy, and manage Windows devices using Autopilot and Intune, ensuring standardized, secure endpoints.
• Administer identity and access control via Entra ID and enforce compliance through Microsoft security tools.
• Provide proactive support for shopfloor IT systems and hardware including barcode scanners, label printers, HMIs, and related devices.
• Assist and train plant users on business applications and collaboration tools such as Microsoft 365, Teams, and SharePoint Online.
• Monitor production and business-critical systems to minimize downtime and ensure operational continuity.
• Participate in system upgrades, patching, and application lifecycle management in cooperation with Corporate IT and local stakeholders
• Develop and maintain IT and application documentation, including internal knowledge base articles.
• Continuously evaluate and recommend improvements to IT and application workflows, user experience, and system reliability.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience
• Proven experience in IT support and system/application administration, ideally in a manufacturing or production environment.
• Solid understanding of business applications used in production environments (MES, SCADA, SAP, HMI, or similar systems).
• Strong knowledge of networking (LAN/WAN), Windows OS, Microsoft 365, Intune, Autopilot, Entra ID, and general IT infrastructure.
• Experience working with shop floor IT equipment and integrating them with business systems
• Proficient in Microsoft 365 tools, especially SharePoint Online and Teams.
• Excellent troubleshooting, organizational, and multitasking abilities.
• Security-focused mindset with experience in IT risk mitigation and compliance.
• Strong communication skills with the ability to translate technical issues into business-friendly language.
• Self-motivated, structured, and able to work independently while collaborating with global teams.

Additional Information

What do we offer you?

1. 20 days PTO, 5 days paid sick leave, 11 US paid holidays
2. Medical, Dental and Vision Insurance
3. Company paid Short- and Long-Term Disability Insurance
4. Company Paid Life Insurance
5. Company Paid Accidental Death & Dismemberment
6. 401K with employer match, currently 4%
7. Partial Tuition Reimbursement after 12 months
8. Gross Salary

Salary Range : $70,000 – $80,000

Quality, Safety, Health, Environment, Compliance

Every employee at stow contributes to a safe and compliant work environment. We set the example and motivate each other to work safely, efficiently, and in a qualitative way. stow’s standards, policies, instructions, and local legislations are there to guide our decisions.

EEO

stow provides equal employment opportunities to all employees and applicants for employment. stow prohibits discrimination and harassment of any kind based on race, age, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.