Job Description

Job Description

IT Coordinator – Part-Time (Hours 7:30 am to 1:00 pm)
Location: Charlotte, NC
Company: Alpha Innovations

__

Alpha Innovations is seeking a motivated and reliable IT Coordinator to join our team in Charlotte, NC. This is a part-time, entry-level position ideal for someone looking to gain hands-on IT experience in a professional environment.

Position Details:

• Hours: 7:30 AM – 1:00 PM, Monday through Friday (occasional shift flexibility may be required)
• Type: Part-Time, On-Site
• Level: Entry-Level

Key Responsibilities:

• Provide basic helpdesk support to employees (hardware, software, and connectivity troubleshooting)
• Assist with setting up and maintaining user accounts, devices, and office equipment
• Log, track, and resolve support tickets in a timely manner
• Communicate clearly and professionally with staff at all levels to provide excellent customer service
• Escalate technical issues to senior IT staff when necessary

Qualifications:

• Basic knowledge of IT systems, networks, and troubleshooting methods
• Strong problem-solving skills with a proactive mindset
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively
• Previous customer service or helpdesk experience is a plus, but not required