Benefits:

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Employee discounts

Free food & snacks

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

Are you ready to be the tech expert for a diverse range of clients? As an IT Field Engineer, you’ll tackle a variety of technology challenges, working hands-on with desktops, servers, switches, and firewalls to ensure our clients’ systems run smoothly and securely. If it’s IT, you’ll be there to keep things moving.

Outstanding customer service is at the heart of our company. We work to give every client—big or small—a positive, reliable experience. Our team builds trust and delivers support, solving problems efficiently and making sure users get help when they need it.

What You’ll Do

Diagnose and resolve technical issues quickly for users

Manage service tickets from start to finish

Monitor and maintain client backups

Deliver remote and on-site support (company vehicle provided)

Collaborate with teammates to solve issues and share solutions

Keep documentation current as networks evolve

Stay in touch with your team about job status and client needs

Participate in after-hours on-call rotations (every 5 weeks) and project support

Technical Experience We’re Looking For

Windows PC operating systems and Windows Server management

Microsoft Office Suite and Microsoft 365 Administration

Firewall and security solutions, including Windows Remote Desktop Services and Active Directory

Email filtering and security solutions

Basic VOIP concepts

Tools & Tech Stack

Connectwise Manage/RMM, Auvik, IT Glue, Scalepad, Connectsecure

Sophos, KnowBe4, Ubiquiti, Jamf, Duo, Printix, HPE Aruba, HPE Servers, VMWare, HyperV, HP & Lenovo PSG

What Helps You Succeed

Motivation to learn and grow professionally

Ownership of issues and proactive problem-solving

Ability to anticipate client needs and communicate effectively

Comfort working in a fast-paced environment and staying positive under pressure

Strong organization, attention to detail, and teamwork skills

Requirements

5+ years in IT service roles

Excellent documentation and communication skills

Strong troubleshooting and networking fundamentals

Proficiency with Microsoft Office applications

Who We Are

We are an Arizona-based MSP with a history of delivering IT solutions since before “MSP” was widely used. Our dedicated team of 20 support staff is committed to maximizing our clients’ operational efficiency.

If you’re passionate about technology, enjoy helping people, and want to develop your career in a dynamic environment, we’d love to hear from you!