Job Description

Field Technician (Tier 1–Tier 2) – MSP

Location: West Hollywood & Beverly Hills, CA
Type: Full-Time
Salary: $75,000
Work Environment: Field-based / Client On-Site

About the Company

We are an established Managed Service Provider headquartered in New York City with a growing presence in Los Angeles. Our team supports a wide range of professional, creative, and executive clients who expect white-glove service and rock-solid technology. As our LA office continues to expand, we’re looking for a client-facing Field Technician who enjoys being on-site, solving problems, and building trusted relationships.

Position Overview

This role is ideal for an MSP-experienced technician operating at the Tier 1–Tier 2 level who wants to be in the field, not stuck behind a ticket queue all day. You’ll provide hands-on IT support at client locations throughout West Hollywood and Beverly Hills, handle escalations from the service desk, and work closely with senior engineers on more complex issues. There is a clear path for growth into a Senior Engineer role as your skills and responsibilities expand.

Key Responsibilities

• Provide on-site technical support for MSP clients in West Hollywood, Beverly Hills, and surrounding areas

• Troubleshoot and resolve Tier 1–Tier 2 issues involving desktops, laptops, printers, networks, and basic server environments

• Handle escalated tickets from the remote service desk and see them through to resolution

• Install, configure, and support Windows and macOS systems in professional client environments

• Assist with new user setups, hardware deployments, and office moves

• Perform basic network troubleshooting (firewalls, switches, Wi-Fi, cabling)

• Document work clearly and accurately in the ticketing system

• Communicate professionally and confidently with end users, executives, and office managers

• Represent the company on-site with a polished, customer-first mindset

Required Experience & Skills

• Prior experience working for a Managed Service Provider (MSP) required

• Strong Tier 1 skills with growing Tier 2 troubleshooting ability

• Experience supporting Windows and macOS environments

• Working knowledge of Microsoft 365 (user management, Outlook, Teams, OneDrive)

• Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi)

• Comfortable working directly with clients in professional, high-expectation environments

• Strong communication and documentation skills

• Reliable transportation and ability to travel frequently between client sites

Nice to Have

• Experience with RMM and PSA tools (ConnectWise, Autotask, etc.)

• Exposure to Azure AD / Entra ID, Intune, or basic server administration

• Previous experience supporting executive or high-touch clients

Growth & Advancement

This role is designed as a stepping stone to a Senior Engineer position. Technicians who demonstrate strong technical growth, ownership of issues, and excellent client rapport will have the opportunity to take on more advanced projects, escalations, and leadership responsibilities over time.

Additional Information

All your information will be kept confidential according to EEO guidelines.