As an IT Help Desk Analyst II working for Taylor Morrison you will be responsible for answering and resolving support calls from end users in accordance with the SLA.

Job Details

What You’ll Do

We trust that as an IT Help Desk Analyst II you will:

• New user account setups for all related systems
• Active Directory/GAL Maintenance
• Password resets in various applications
• IT Exit Form Process/Tracking
• RDP session resets
• RDP published application setups/troubleshoot/support
• Phone/iPad support
• Smartphone support
• Printer installations
• Network Copier/Scanner support/setup on network
• O365 & various software issues
• Troubleshoot basic hardware issues
• VPN hardware/software troubleshooting
• Digital Sales Office support
• Send out I.T. related application/server downtime alerts to users
• Assist with conversions and upgrades as needed
• You are willing to perform other duties as assigned
• Provide second level support to the Service Desk Analysts including recommendations for escalating tickets to other Resolver groups
• Monitor all teams’ tickets less than ‘solved’ for timely updates (SLA expectations)
• Monitor all teams’ queues to identify potential Critical/Major Incidents
• Review escalated issues sent to other resolver groups for team training opportunities
• Review escalated issues sent to other resolver groups for team training opportunities

Sound Like You?

You might be just who we’re looking for if you have...

• 2+ years hands on experience in network, hardware, software administration and telecommunications with remote support experience
• Professional experience with Windows 10, Office 365, Firewalls
• Professional experience with wireless communications and VPN technologies
• Proficiency in desktops and tablet computers
• Proficiency in Windows Server OS
• LAN/WAN configurations and operations
• Knowledge of network equipment to include routers, firewalls, and switches
• Clear understanding of protocols and the ability to configure and troubleshoot them
• (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)

FLSA Status: Non-Exempt

• This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

• Report to Division/Corporate (remotely) daily and adhere to schedule
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and higher-level manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle if applicable
• Comply with company policies and procedure

Physical Demands:

• Must be able to able to remain in a stationary position up to 50% of the time
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)

Taylor Morrison is a national homebuilder and land developer with a whole lot of heart and the fearlessness to challenge the status quo. Taylor Morrison and our family of brands currently build in 11 states and 22 major markets—securing us the No. 7 spot for the nation’s largest homebuilders. With a legacy spanning nearly 150 years, whether you’re considering joining our family as a customer, team member or valued trade partner, we can’t wait to welcome you home.