IT Help Desk

Manifest Solutions

IT Help Desk

Mount Sterling, OH
Full Time
Paid
  • Responsibilities

    Manifest Solutions is currently seeking an IT Help Desk Support Technician for a position in Mt. Sterling, OH.

    Skills/Responsibilities

    • Provide superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems.
    • Troubleshoot hardware/software incidents reported in to the Service Desk
    • PC and laptop deployment

    • Familiarity with Microsoft operating systems, Apple iOS, Microsoft Office, and Microsoft desktop applications.

    • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned.

    Requirements

    • 1-2 years IT/admin experience
    • Office 365 management experience
    • Intermediate Windows OS experience (Mac/Linux is a plus)

    • Switching, WLAN and firewall experience

    • Customer Service experience