IT Help Desk

S

SPN Networks

IT Help Desk

Vernon, CA
Full Time
Paid
  • Responsibilities

    We are seeking a highly skilled and service-oriented IT Help Desk professional on behalf of our client, a premium, LA-based denim company. This full-time, onsite role is based out of Vernon, with occasional travel to nearby LA-area sites.

    The ideal candidate is a proactive problem-solver with strong technical skills, excellent communication abilities, and a passion for delivering high-quality support, especially to executive leadership. This hands-on role requires both technical breadth and a customer-service mindset. It involves structured support procedures, proactive system management, and maintaining clear documentation through a ticketing system.

    Key Responsibilities:

    • Provide prompt and professional end-user support for PC and Mac workstations, printers, scanners, label printers, and desktop applications
    • Deliver white-glove IT support to the leadership team
    • Administer user accounts and devices using Active Directory (on-prem and Azure), Office 365 Admin Center, Intune, and Apple Business Manager
    • Support local warehouses and showrooms, including Zoom Room setups and hardware peripherals
    • Track and manage service tickets using a help desk ticketing system to meet SLAs and escalate issues as needed
    • Follow structured procedures for new user setup and offboarding to ensure accurate asset tracking
    • Ensure workstations and applications are compliant with security policies and regularly updated
    • Monitor diagnostic reports (e.g., drive capacity, memory usage) to proactively address potential issues
    • Review and respond to security alerts and reports from email protection and EDR platforms
    • Support remote access tools and endpoint systems as needed
    • Participate in occasional on-call support
    • Travel occasionally to LA-area sites (mileage reimbursed)

    Requirements:

    • 4+ years of hands-on IT support experience
    • Strong knowledge of Windows and Mac OS/iOS environments
    • Experience with basic networking concepts and troubleshooting
    • Hands-on experience with Active Directory (on-prem and Azure)
    • Office 365 administration and support, including Microsoft Excel support and troubleshooting
    • Proficiency with remote access tools and IT support platforms
    • Excellent communication and follow-through
    • Ability to multitask, prioritize, and work independently in a dynamic environment

    Physical demand:

    • Sitting for extended periods
    • Repetitive motions
    • Standing and walking for brief periods
    • Ability to lift up to 40 pounds
    • Ability to work in tight spaces, such as beneath desks and in server racks
    • Ability to safely climb a ladder

    Compensation & Benefits:

    • Base Salary: $70,000 - $85,000/year
    • Discretionary year-end bonus (pro-rated to hire date)
    • Medical, dental, and vision insurance (HMO and PPO options with sliding scale pricing)
    • Life and long-term disability insurance
    • 401(k) with 4% company match
    • 10 paid holidays
    • 2 weeks of paid vacation

    If you're a tech-savvy self-starter with a service-first mindset, we would love to hear from you! SPN Networks proudly supports our client in this important hire. Apply today to join a team where your tech expertise and service mindset keep the entire operation running smoothly.