Job Description

Please Note: This position is an entry level role, located in our Paramus, NJ office Monday- Friday

General Responsibilities:

This entry level IT Help Desk Technician 1 role will be responsible for handling: break/fix, troubleshooting, software installation, hardware upgrades and repair, management of the IT inventory, logistics, and assist the Service Desk Supervisor with other projects as assigned. This position is located in LBF Headquarters in Paramus, NJ Monday - Friday. Additionally, the ideal candidate will provide support for those employees in the Paramus office, as well as remote support for our branch in Houston, Texas.

Primary Job Duties:

• Respond to end user phone, email, and in-person requests for support to resolve computer, application, system, or device performance issues.
• Diagnose and resolve technical issues remotely.
• Escalate technical issues to level 2 technicians as appropriate.
• Address assigned tickets in a timely manner and provide regular updates to customers on their support requests.
• Setup, configure, and ship laptops, monitors, and peripherals to new employees and existing employees as needed.
• Organize and manage IT physical inventory and assist with logistics.
• Preform any other ad-hoc department related duties as needed.

Qualifications

Required Education and Experience:

• College degree required
• 1-2 years of experience in a Helpdesk Support position preferred
• Excellent technical troubleshooting skills and non-technical communication skills
• Experience with providing local and remote end-user system support
• Possess the ability to work with various levels within the organization and help assist with departmental onsite meetings
• Knowledge of installation, configuration, reimaging, and support of computer systems hardware and software. Including peripheral devices and accessories

The Ideal candidate will possess the follow skill sets:

• Knowledge of Windows 10 and 11 Desktop/Workstation Operating Systems
• Copilot application suite (Outlook, Word, Excel, etc.) required Remote management software preferred
• Customer service oriented excellent written, oral, and interpersonal communication skills
• Experienced in planning and executing with organizational skills
• Ability to learn and adapt quickly to new technology, manage high profile stress related service tickets with a positive customer service attitude
• Proactive thinker with attention to detail and the ability to follow tickets to conclusion
• Working outside normal business hours may occasionally be required
• Must be able to read, analyze, follow, and interpret procedures, manuals, policies, and vendor documentation
  • Knowledge of Microsoft Azure, Azure Active Directory, Intune a plus
  • General knowledge of OneDrive / SharePoint, Virus/Malware/Spyware diagnostic removal techniques a plus

Additional Information

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employe
• Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.

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