IT Help Desk Technician
Location: Texas City, Texas
Galveston County Health District is seeking a customer-focused, tech-savvy IT Help Desk Technician to join our Information Technology team! In this role, you will serve as a primary point of contact for user support, delivering fast and effective first- and second-level assistance for hardware, software, applications, and technical issues across the district.
Why Join Us?
We don't just offer a job - we offer a career with fantastic benefits , including:
✅ Amazing retirement package to secure your future
✅ Affordable medical insurance to keep you and your family covered
✅ Generous paid time off so you can recharge
✅ FREE life insurance & long-term disability for peace of mind
✅ FREE parking - because the little things matter too!
Work Schedule: Full-time, on-site position with occasional after-hours or weekend work as needed for system maintenance or emergency response.
What You'll Do:
• Serve as a primary contact for the GCHD IT Help Desk
• Record and update all incidents in the IT ticketing system in a timely manner
• Monitor and respond quickly and effectively to user support requests
• Assign tickets based on priority and ensure FIFO queue processing
• Diagnose and resolve hardware, software, and application issues
• Provide support for VPN access, email, mobile devices, workstations, and printers
• Assist with onboarding of new users and deployment of workstations/peripherals
• Perform workstation hardware/software upgrades and updates
• Maintain the IT Asset Management system with accurate device records
• Create and update Help Desk documentation and knowledge base articles
• Support voice, data, and wireless services in coordination with senior IT staff
• Maintain a clean and efficient office and build room environment
• Report issues requiring escalation to IT leadership
• Respond to public health emergencies as needed, including evenings or weekends
• Represent the division at public meetings when required
• Carry out the mission, vision, and values of the organization
• Perform other duties as assigned
What We're Looking For:
• High school diploma or equivalent
• Strong knowledge of basic computing, including Microsoft Office 365 & Windows OS
• Customer service–oriented with excellent communication skills
• Ability to learn new software and systems
• Ability to communicate effectively with technical and non-technical users
• Ability to obtain a valid Texas driver's license; DMV check required
• Ability for spur-of-the-moment transportation without relying on district vehicles
• Must meet GCHD immunization, ICS training, background check, and drug/alcohol screening requirements
• Excellent computer skills (MS Office)
Preferred:
• Associate's degree in Computer Science, IT, or Telecommunications (or equivalent certifications)
• A+ and Security+ certifications
• 1 year of IT Help Desk and/or Call Center experience
• Experience with Active Directory user and security group administration
• Working knowledge of Intune and Microsoft Defender
Equivalent education and experience may be considered
Application Deadline: Open Until Filled
No phone calls, please
ADA/EEO/DFWP
Our Mission: Protecting and Promoting the One Health of Galveston County