2+ years of hands-on PC and mobile device support experience

Expert level knowledge of installing and maintaining Microsoft Windows 10 operating system

Knowledge of installing and maintaining Microsoft 365 on multiple computers.

Demonstrated ability to troubleshoot and resolve PC and smartphone issues promptly

Ability to document work done and provide work reports to supervising staff.

Expert level knowledge of installing and maintaining Android OS on Samsung smart phones and tablets.

Expert level knowledge of Manage Engine ServiceDesk+ ticketing and inventory management system.

Conceptual knowledge of MDM/UEM systems

Ability to work in a team with diversely skilled staff

Ability to multi-task according to priority is essential in the fast-paced environment at ACS OIT.

Ability to interface with multiple vendors to resolve technical issues beyond getting call-in warranty support.

The following skills and experience are preferred:

Experience with PC’s, laptops and smartphones that are subject to state and federal oversight compliance requirements.

General IT support technician and customer service experience

Expert level knowledge of Microsoft Excel

Flexibility to work extra hours if requested and approved by Agency management.