Benefits:

Bonus based on performance

Employee discounts

Paid time off

Location: New York, NY 10011 (On-Site) Schedule: Full-Time | Monday–Friday, 9:00 AM – 5:00 PM Compensation: $3,000/month + Performance-Based Bonus

Job Summary: We are seeking an experienced and motivated IT Help Desk Technician to join our team in New York City. This is a full-time, on-site role focused on providing day-to-day technical support for our staff, maintaining systems and devices, and ensuring smooth IT operations across the organization.

Responsibilities:

Provide first-line support for hardware, software, and network issues

Troubleshoot and resolve technical problems in a timely manner

Install, configure, and maintain desktops, laptops, printers, and other equipment

Assist with onboarding of new employees (account setup, access provisioning, etc.)

Document issues, solutions, and user interactions in the ticketing system

Work with external vendors and service providers as needed

Qualifications:

1+ year of experience in IT support, help desk, or a related technical role

Working knowledge of Windows and/or macOS environments

Familiarity with Microsoft 365, email clients, and basic networking

Strong problem-solving and communication skills

Ability to work independently and prioritize tasks effectively

What We Offer:

Competitive monthly salary: $3,000/month

Monthly performance-based bonus opportunities

Supportive and collaborative work environment

On-site role in a centrally located NYC office

How to Apply: Submit your resume and a brief cover letter to office@napx.ai. Please include “IT Help Desk Technician – [Your Name]” in the subject line.

We value professionalism, initiative, and a commitment to reliable technical support. If you’re ready to be the go-to IT expert for a growing team, we’d love to hear from you.