IT Help Desk

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Timberline Bank

IT Help Desk

Grand Junction, CO
Full Time
Paid
  • Responsibilities

    Job Title: IT Help Desk

    Department: Information Technology

    Status: Non-Exempt

    Salary: $35,379 - $47,865

    Who We Are

    At Timberline Bank, our people are our most valuable asset. We seek qualified employees who enjoy people, are innovative, and who are eager to learn. We, in return, provide opportunities for personal advancement and professional growth. The driving force behind our dedication to providing a "Better, Faster, Easier. -Always." experience is the Timberline Team. From the moment you enter the building, we greet you as a person, not an account number-our belief in the value of exceeding customers' high expectations is what makes Timberline Bank a bank here for our community. Our commitment has been and always will be to provide high-quality personalized customer service. With the Timberline personal touch, the level of customer support is unparalleled. We want to support you and your financial well-being, whether through your personal or commercial needs. Each customer contributes to the success of our small business. TO US, IT IS PERSONAL.

    What We Value

    At Timberline Bank, the core of our culture is in the following values. We believe heavily in fulfilling each one of these to the highest degree. Our culture is the foundation of who we are as a team, and as a business.

    1. Exceeding Customers’ High Expectations
    2. Empowering a Dedicated Team
    3. Having Fun While Winning
    4. Passionate About our Communities
    5. Value Added Resource for our Customers (Trusted Advisor)

    Position Summary

    The IT Help Desk position is a full-time, non-exempt position located in Grand Junction. This position, while based out of Grand Junction, will perform duties for the entire Bank. This position will primarily focus on providing technical support to users by researching and answering questions, troubleshooting problems, and guiding users through corrective steps.

    Essential Duties and Responsibilities

    • Serve as the first point of contact in providing help desk assistance to Bank staff.
    • Utilize ticketing system to track and provide support to users’ tickets.
    • Respond to staff queries and provide resolution for issues related to PCs, phones, printers, etc. – resolution of these queries may be performed in person, over the phone, or via remote access.
    • Perform PC deployment – setting up new computers and/or systems, installing and configuring computer hardware, software, systems, networks, printers, scanners, etc.
    • Troubleshoot, install, repair, and resolve issues related to desktop/laptop computers, phones, printers, etc.
    • Conduct branch visits (audits) on a periodic basis.
    • Develop training materials and procedures, implement/conduct training for all users in regard to computers, systems, hardware, peripheral equipment, etc.
    • Create/maintain departmental solution articles.
    • Process employee onboarding and offboarding.
    • Assist other IT staff as needed.
    • Provide quality customer service promptly and courteously at all times.
    • Follow established audit, security, and compliance guidelines and Bank policies and procedures.
    • Ensure compliance with federal and state regulations as well as internal policies.
    • Duties may be expanded on as experience and professional goals are achieved.

    Required Knowledge and Expertise

    • High School Diploma or equivalent.
    • Degree in Computer Information Systems, Information Technology, Cybersecurity, or equivalent work experience desired.
    • Ability to work on a computer for extended hours at a time and ability to stand or sit for long periods of time, ability to lift 50 lbs.
    • Must have excellent verbal and written communication, organizational, and time management skills.
    • Proven attention to detail.
    • Ability to work unsupervised.
    • Ability to travel to Aspen and Montrose locations as needed.
    • Ability to multitask, manage priorities, and anticipate potential problems before they arise.
    • Strict adherence to deadlines and strong problem-solving skills.
    • General understanding of the following applications is preferred: Windows Client/Server, Active Directory, Microsoft 365.
    • Strong relationship-building skills.
    • Team player with a strong, team-focused attitude.
    • Ability to flourish in a fast-paced, team-based work environment.

    Key Competencies

    • Be Thorough: Ensure that work is completed thoroughly and correctly; prepare carefully for meetings and presentations and follow up with others to ensure that agreements and commitments have been fulfilled.
    • Achieve Results: Complete audits on a timely basis and based on an understanding of the priorities.
    • Establish and Maintain Personal Credibility: Consistently model behavior for management that is perceived as responsible, reliable, and ethical.
    • Communicate Effectively: Notice, interpret, and anticipate needs and concerns, ensure that critical information is shared with those who should be kept informed.
    • Act with Confidence: Understand the importance of rules and requirements and be poised and self-assured.
    • Leverage Technical Expertise: Use a general understanding of Bank policies and procedures to assist in identifying risk and recommending best practices.
    • Time Management: Ability to effectively utilize available time for the completion of necessary job tasks.
    • Critical Thinking: Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • Work Under Pressure: Ability to complete assigned tasks under stressful situations.

    **Pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules, the salary range above represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Incentives based on Timberline Team goals may also be offered. In addition, Timberline Bank provides a variety of benefits to full time employees, including health insurance coverage, vision insurance, dental insurance, life and disability coverage, 401K plan, paid holidays and paid time off.

    Equal Employer Opportunity Statement

    Timberline Bank prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. OUR COMPANY ADHERES TO A POLICY OF EMPLOYMENT-AT-WILL, WHICH ALLOWS EITHER PARTY TO TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT CAUSE OR NOTICE.