Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

AET Federal is seeking multiple training specialists to assist with IT Service/ Help Desk and Call Centers. The ideal candidate will be able to work onsite in Suitland, Maryland and come with a minimum of 3 years of help desk or technical experience in customer service.

Duties:

· Provide remote-side support for mobile devices

· Troubleshoot and resolve issues pertaining to equipment

· Visit the user's desktop or printer for hands-on support for various types of computer repairs, troubleshooting and hardware/software maintenance.

· Have overall knowledge of mobile help desk tools and software.

· Provide excellent customer service and care for all tickets and client inquiries.

· Develop training guides and documentation such as user guide and tip sheets.

Requirements:

· Experience developing the Training Plan, training curriculum and materials

· Be able to commute to Suitland, Maryland daily (some visits to Tysons, VA)

· Obtain 4+ Years of ServiceNow / Trainer Experience

· Experience developing curriculum for Train-the-Trainer delivery

· Leads Train-the-Trainer delivery

· Experience developing training documentation (User Guide and Tip Sheets)

· Experience in delivering training in-person

· Prior experience working with help desk/ mobile help desks are a bonus