IT Helpdesk Analyst Opportunity with Traylor Bros., Inc.!

Traylor Bros., Inc. is a highly-respected heavy civil construction company working on some of the biggest, most technically challenging bridge, marine, and underground jobs in North America. William F. Traylor founded Traylor Bros. in 1946, finding success by taking on - and succeeding with - extremely challenging projects. His combination of honesty, courage and innovative abilities are the traits that embody the firm to this day.

What makes us different?

Our Mission is to excel at constructing complex infrastructure safer, better, and faster by engaging the entrepreneurial and innovative spirit of our team members and providing a limitless opportunity for personal and professional growth in a close-knit and collaborative organization.

Our Core Values:

Safety . We are committed to providing a safe work environment. This is always our priority.

People . Our talented team is our greatest asset. We provide opportunity, reward performance, and support a positive and balanced work environment.

Innovation. We have the ability to engineer creative solutions to overcome any obstacle.

Ethics. We are honest and ethical in all our business dealings.

Communication. We encourage open and honest communication throughout our organization.

Community. We add value to our industry and the communities in which we work.

Position Summary

The IT Helpdesk Analyst serves as the primary point of contact for end users requiring technical assistance. This role provides prompt, high-quality support for hardware, software, mobile devices, and basic network issues. The Analyst is responsible for diagnosing and resolving technical problems, managing helpdesk tickets, supporting Microsoft 365 and related platforms, and ensuring a positive customer service experience while maintaining system reliability, security, and documentation.

Key Responsibilities

End User Support & Service Desk

· Serve as the main point of contact for IT support requests via phone, email, ticketing system, remote tools, and in person

· Monitor, prioritize, document, and resolve helpdesk tickets in a timely and professional manner

· Build rapport with users and communicate clearly throughout the resolution process

· Escalate complex or unresolved issues when necessary

· Perform post-resolution follow-ups and analyze recurring issues

Technical Support & Systems

· Diagnose and resolve hardware, software, and peripheral issues

· Provide hands-on desktop support including installations, imaging, and configurations

· Support Microsoft Windows and Microsoft 365 environments

· Manage user accounts and permissions via Active Directory and Entra AD

· Deploy and support PCs, laptops, iPhones, iPads, and peripherals

· Perform basic network troubleshooting

· Maintain and troubleshoot audio-visual equipment

· Maintain and troubleshoot Apple mobile devices

Asset, Security & Documentation

· Maintain hardware and software inventory and licensing

· Coordinate hardware warranty repairs and vendor support

· Follow IT security policies and maintain confidentiality

· Create and maintain documentation, help sheets, and FAQs

· Assist with IT projects and technology deployments

Required Qualifications

· Associate’s degree in IT or equivalent experience

· 2–5 years of IT helpdesk or desktop support experience

· Strong knowledge of Microsoft Windows and Microsoft 365

· Experience with ticketing systems and remote support tools

· Basic networking knowledge

· Strong troubleshooting and customer service skills

· Self-motivated

Preferred Qualifications

· Bachelor’s degree and/or IT certifications

· Experience with Active Directory, Entra AD, and Windows Server

· Endpoint management tools such as Microsoft Intune

· Microsoft SharePoint, Dynamics 365, or Power Platform experience

· Virtualization or networking hardware experience

· Call center or customer service background

Working Conditions & Physical Requirements

Office-based role with occasional travel to other offices or job sites. After-hours or on-call support may be required. Ability to perform hands-on technical work and spend extended periods working at a computer.

Traylor Bros., Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, veteran status, sex, sexual orientation, gender identity, age, genetic information, pregnancy, disability, protected activity, or other non-merit factors.

Required Skills

Required Experience

Required Skills, Experience, Education & Certifications

Items listed are required unless “preferred” is indicated

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• GED or High School Diploma preferred
• Basic math and reading comprehension skills
• Ability to read, speak, and understand English
• Ability to demonstrate safe and effective operation of all required material handling equipment including powered industrial equipment

Direct Reports

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Physical Requirements

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• Must be able to stand and walk on concrete up to 100% of the work day
• Must be able to bend, stoop, kneel, and crouch
• Must be able to lift and carry up to 50 lbs alone and over 50 lbs with assistance
• Must be able to climb and balance
• Must be able to use hands to reach, handle, and/or feel
• Must have manual dexterity in hands for tool usage
• Must be able to visually inspect products
• Must be able to work in a non-temperature controlled environment
• Must be able to wear all required personal protective equipment