Professional Search Group has partnered with a growing organization to identify a temporary, entry-level IT Support Technician to provide hands-on technical support to end users and assist with day-to-day IT operations. This role is ideal for someone with foundational IT support experience, strong troubleshooting skills, and a customer-service mindset.

The ideal candidate will have 1+ year of IT support experience, a solid understanding of networking fundamentals, and the ability to clearly communicate technical concepts to non-technical users. A proactive, “can-do” attitude and strong interpersonal skills are essential.

Objectives of the Role

• Provide day-to-day technical support to end users, resolving hardware, software, and basic network issues
• Troubleshoot and support PCs, macOS devices, printers, and peripherals
• Perform routine IT maintenance and assist with user account management and Active Directory under the guidance of a Senior Systems Administrator
• Support the deployment, maintenance, and troubleshooting of IT equipment (must be able to lift up to 40 lbs)
• Document troubleshooting steps, resolutions, and procedures as directed

Key Responsibilities

• Apply networking fundamentals (IP addressing, subnetting, routing, and switching) to assist with basic network troubleshooting
• Assist with the setup and maintenance of networked printers and VoIP phones
• Deliver exceptional customer service with a professional and collaborative approach across departments
• Proactively identify and resolve IT issues as they arise
• Explain technical issues and solutions clearly and patiently to non-technical users

Required Education, Experience & Skills

• 1+ year of experience providing IT support in a professional environment
• Basic understanding of networking fundamentals (IP addressing, subnetting, routing)
• Experience troubleshooting hardware and software issues on Windows and macOS platforms
• Familiarity with Active Directory and user account management
• Experience supporting IT hardware including printers, VoIP phones, and peripherals

Preferred Qualifications

• Familiarity with Microsoft environments, Office 365, and Google Workspace administration
• CompTIA A+ and/or Network+ certification
• Exposure to Cisco or Fortinet networking equipment
• Experience with RMM and ticketing tools (e.g., Syncro, ConnectWise)
• Basic knowledge of backup technologies such as ArcServe, Datto, or Veeam