Benefits:

Bonus based on performance

Company parties

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Dental insurance

Free food & snacks

Vision insurance

Benefits/Perks

Flexible Scheduling

Career Growth Opportunities

Paid for Training

Job Summary

We are seeking a Helpdesk Technician to join our IT team. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT-related issues, and ensuring the smooth operation of our IT infrastructure.

Responsibilities

• Provide first-level technical support to end-users via phone and email.

• Troubleshoot and resolve hardware, software, and network issues

• Assist with the configuration and maintenance of computer and network systems

• Manage user accounts and permissions in Active Directory & Azure

• Collaborate with other IT team members to identify and implement solutions

• Document and track all support requests in the helpdesk ticketing system

• Provide training and guidance to end-users on IT-related topics

• Ensure compliance with company policies and procedures

Qualifications

A strong work ethic and work output.

Ability to comprehend problems, arrive at solutions, and communicate those effectively to other stakeholders (both internally and externally).

Strong analytical ability in discerning priority and non-priority issues, making decisions from a number of alternatives based on logic and fact

Independent and self-motivated, holds self accountable to achieving desired outcomes.

Previous experience as an IT Technician or an IT Certification is preferred

Strong written and verbal communication skills

Understanding of data privacy and security

Qualities:

Valid driver's license (clean MVR Record) and a reliable mode of transport

Good oral and written communication skills.

Demonstration of technical aptitude

Ability to work in remote and in-office locations

Basic computer skills

Experience:

Experience is a heavy plus, looking for at least 1 year

Education:

High school diploma or GED required

Work Hours:

Full-Time Position (Monday – Friday)

8 AM - 5 PM or 9 AM - 6 PM

We maintain a SMOKE-FREE and DRUG-FREE workplace and perform pre-employment screenings.

All of the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Therefore, employees assigned may be required to perform additional job tasks as required by the manager.