Join Our Team as an IT Helpdesk Technician (Level 1)!
Are you the go-to tech guru in your circle? Do you get a thrill from solving problems and helping people get back to work faster? We’re looking for a Level 1 IT Helpdesk Technician to be the first line of support for our team — keeping our technology running smoothly and our employees happy.
This is your chance to grow your IT career in a collaborative, fast-paced environment where your ideas are valued and your curiosity is encouraged.
As our frontline tech hero, you’ll:
Tackle Helpdesk Tickets – Be the first to respond to support requests via tickets, calls, Teams, or email.
Fix Hardware Hassles – Troubleshoot desktops, laptops, printers, and mobile devices like a pro.
Install & Configure Software – Keep our systems running with smooth installs, updates, and setups.
Manage User Accounts – Handle password resets, lockouts, and account creation in Domain and Entra environments.
Support Connectivity – Perform basic network troubleshooting for wired and wireless connections.
Document & Communicate – Log your steps, solutions, and wins in the ticketing system.
Deploy New Gear – Get employees up and running with new hardware.
Learn & Escalate – Escalate complex issues to higher-level support when needed — and learn from them to level up your skills!
We’re looking for someone who is:
A Great Communicator – You explain tech in a way everyone understands.
A Natural Problem-Solver – You don’t just fix things, you figure out why they broke.
Customer-Focused – Helping others motivates you, even on a busy day.
Eager to Learn – Tech changes fast, and you’re excited to keep growing your skills.
Your Toolkit:
High school diploma or equivalent (IT certifications are a plus!)
Solid understanding of:
Basic computer systems
Multi-Factor Authentication (MFA/2FA)
Mobile devices (Apple & Samsung)
Microsoft Office 365
Active Directory, Domain Controllers, Entra / Azure
Windows operating systems
Experience with ticketing systems & NetSuite is a huge plus!
Salary info:
$26 - $26 / hr