Teufel Holly Farms, Inc. is seeking a talented and motivated IT Help Desk Technician to join our team. As the first point of contact for employees with technical issues, you will play a critical role in ensuring smooth day-to-day operations by resolving hardware, software, and network-related problems. This position is ideal for someone with a customer-first mindset, strong problem-solving skills, and a desire to grow in a fast-paced environment.

Our ideal candidate is technically adept, possesses excellent communication skills, and has a collaborative approach to working with staff from various departments. In addition to providing day-to-day support, you will have opportunities to contribute to projects that improve IT processes and enhance user experiences. This role will require a mix of technical expertise and interpersonal skills to deliver high-quality IT support and solutions.

Responsibilities

• Provide technical support to employees via phone, email, and in-person interactions.
• Troubleshoot and resolve hardware and software issues, minimizing downtime.
• Assist with the setup, installation, and configuration of computer systems and peripherals.
• Manage user accounts, permissions, and access rights within the company's systems.
• Document and track support requests using the ticketing system to ensure timely follow-ups.
• Maintain an organized inventory of IT equipment and software licenses.
• Conduct training sessions and create instructional materials to enhance user proficiency with IT systems.
• Collaborate on IT projects aimed at streamlining processes and improving system functionality.

Primary Tasks

• Resolve support tickets including but not limited to:
  • Windows updates/patching
  • Microsoft 365 Issues (Outlook, Teams, Excel, Word, etc.)
  • New employee setups
  • Microsoft account synchronization
  • Active Directory server maintenance
  • Company Cell Phone/Tablet Setup (Samsung/Apple).
  • Computer Setup for Employees (Lenovo Laptops & Desktops)
  • Software application support (e.g., Adobe installations, whitelisting/blacklisting approved software).

Required Tools and Technologies

• ConnectWise Tools:
  • CW Automate
  • CW Manage
  • CW ScreenConnect
• Other Tools:
  • Webroot Antivirus
  • Azure Cloud Printing / Microsoft Entra
  • IT Boost

Qualifications

• Basic knowledge and experience with Technology
• Basic knowledge of Windows and Mac operating systems (95% PC and 5% Mac/iOS devices).
• Familiarity with networking concepts and troubleshooting connectivity issues.
• Proficiency in common business software applications, including Microsoft Office.
• Excellent problem-solving and analytical skills with a focus on attention to detail.
• Effective communication skills, both written and verbal, with a strong customer service orientation.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Dependable vehicle and willingness to travel within the Pacific Northwest to Various Offices.
• Bilingual in Spanish is a plus.

Benefits

• Competitive pay
• Health, Dental, and Vision Insurance
• 401(k) plan
• Mileage and gas reimbursement
• Personal Cell Phone Reimbursement

If you're passionate about IT and thrive in an environment that values teamwork, innovation, and excellence, we encourage you to apply for this exciting opportunity.