Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Summary / Essence of the Role:

The essence of the Project Coordinator role is to ensure the efficient, timely, and profitable execution of professional services projects. This is achieved by a deep knowledge of the runbiz project lifecycle, detailed resource planning and scheduling, and defending the original scope of the project. This frees the project engineers up to serve their primary responsibility of executing project plans. To achieve excellence in this role, the Project Coordinator, will need to be passionate about the responsibility of “keeping the trains running on time” and enjoy getting into the details thereof. Furthermore, they must be motivated by the understanding that efficient projects are of major significance in the pursuit of improving the quality of life for all service delivery areas by reducing reactive noise.

The project coordinator works closely with both the vCIO and Design Desk roles. They convert proposals and scopes of work (delivered by Design Desk) into actionable project plans for Project Engineers. They keep the vCIOs apprised of their respective customer’s project status. They manage the project backlog by keeping project engineers’ calendars full and up to date. They guard original scopes by monitoring hours and responding to out-of-scope requests with change orders. A successful Project Coordinator will do all these things while effectively managing customer’s and team members expectations.

Essential Roles and Responsibilities:

Project Resource Planning, Scheduling, Communications

Project Billing and Change Orders

Monitor execution of projects and keep expectations set

Track and Enter Professional Services Metrics

Own Receiving / Shipping of products

Expected Outcomes:

When the essence of the role is understood, and the roles and responsibilities are performed with discipline the outcomes below will be expected.

Success in this role will be measured by the following:

Customers are enthusiastic about implementing new technology

Customers, vendors, and teammate expectations are managed, and they have a predictable experience every time we do project work

Project work is scheduled a rolling 2 to 3 months out (Backlogged Hours)

Projects are delivered according to scope with minimal “scope creep” (Hours Over Budget and Hourly Realization Rate) Goal is within +/- 10% of hour.

The project coordinator is growing in both technical knowledge and project management skill

The project engineers are free to do the work (80% Productivity)

All teams are aware of the status of product from “Shipped” to “Installed”

Qualifications and Requirements:

Understand the essence of the role

Get It, Want It and Have the Capacity to Do this job

Live by runbiz core values:

Kindness – caring, respectful & patient Integrity – honest, dependable, and doing the right thing Excellence – learning, improving and exceeding expectations Servant Heart – humble, helpful, and positive Teamwork – team players, playing to win

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude

Must enjoy working with customers and teammates

Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings.

Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.

Education:

Bachelor’s Degree Preferred, Field of Study: IT or related technical field

Experience:

5 years previous experience in a technical role and / or project management role

Previous resource planning and scheduling experience

Certifications & Licenses:

PMP Preferred but not required

Skills:

Proficient with Microsoft Office (Word, Excel, PowerPoint)

ConnectWise experience, preferred

Scopestack experience, preferred

Physical Requirements:

Must be able to read, comprehend, type, and speak English clearly on the phone

Prolonged periods of sitting at a desk and working on a computer

Ability to type 50+ words per minute

Some lifting of PC and server equipment

Ability to maintain regular, punctual attendance.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. This is not a comprehensive list. Duties, responsibilities, and activities may change due to business demands. New ones may be assigned at any time, with or without notice.