Job Description

As a member of the "Network Technical Services" team, you will be responsible for the installation, development, support, and maintenance of networks and IT systems.

The ideal candidate will be a competent individual with a great passion for technology with an analytical mindset essential for effective troubleshooting and improvement of network functions.

The primary goal is to create and sustain a well-functioning and reliable network to ensure the uninterrupted operation of the business.

Responsibilities

• Install and maintain well-functioning, reliable computer networks, connections, and cabling

• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network

• Manage and support LAN and WAN Network devices

• Test and configure software and maintain and repair hardware and peripheral devices

• Analyze and diagnose network problems for a variety of users

• Create, publish and maintain up to date and accurate Network documentation

• Assist other groups in troubleshooting problems that require packet analysis or performance review

• Be able to estimate and lead small projects

• installation & modification of racks and stacks customer equipment

• Installs intra-cage fiber tray, ladder rack, customer equipment, and cabinets

• Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh, Wi-Fi indoor and outdoor installation & optimization

Qualifications

• Knowledge and experience working with CRM, Service Desk and Ticketing systems
• Excellent customer service skills, both in-person and over the phone
• Excellent presentation, communication, and documentation skills
• Proven experience as a network technician or relevant position
• Outstanding diagnostic, problem-solving and analytical skills
• Excellent attention to details
• 4+ Experience in cabling and installation services
• Strong knowledge of LAN/WAN networks, TCP/IP protocols, and network technologies
• Knowledge of the OSI Networking model
• CCNA, Network+ or equivalent certifications desired
• 2+ years of hands-on experience with computer networking hardware
• Outstanding organizational and time management skills
• Good driving records

Additional Information

All your information will be kept confidential according to EEO guidelines.