Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

IT Office Coordinator

Department: Information Technology

Headquarters Northampton, MA with regular travel between the Springfield, MA office Full-Time | Non-Union

Pay Range: $20-$22/hr (Depending on experience)

Position Summary

ServiceNet is seeking a highly organized and proactive IT Support Coordinator to help manage day-to-day operations of our IT Help Desk. This individual will work closely with our lead IT support personnel to ensure timely and effective responses to incoming support requests via phone, email, and in-person visits. This position is also responsible for coordinating task delegation across the IT team and supporting basic technical needs, while assisting with general office management duties to maintain smooth departmental operations.

We’re looking for someone who is humble, smart, and driven—a team player with excellent communication skills, technical curiosity, and a strong commitment to service.

Key Responsibilities

Triage and respond to IT Help Desk inquiries via phone, email, and in person

Provide basic on-site technical support; escalate complex issues to appropriate team members

Assign, monitor, and follow up on IT support tickets

Track and maintain IT inventory and supplies

Foster a professional, team-oriented, and customer-focused environment

Ensure consistent attendance and punctuality

Support the department with additional tasks and administrative responsibilities as needed

Qualifications

Minimum of 3 years of experience in a customer service or administrative role

Basic understanding of IT systems and terminology preferred (but not required)

Exceptional organizational and multitasking abilities

Strong verbal and written communication skills; comfortable working with users of varying technical backgrounds

Valid driver’s license and access to reliable transportation

Benefits:

Generous PTO (paid time off) package

Mileage reimbursement

Comprehensive health and dental insurance

Life insurance and long-term disability coverage

403(b) retirement plan

Tuition remission and assistance for eligible courses

Public Service Loan Forgiveness (PSLF) eligibility

Ongoing professional development and career advancement opportunities

And more!

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.