IT Onsite Support Field Technician

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Nexplay Consulting Inc.

IT Onsite Support Field Technician

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    IT Onsite Support Field Technician

    Location: Los Angeles, CA

    Employment Type: Full-Time
    Department: IT Operations

    About Nexplay Consulting:
    We specialize in IT services tailored for the hospitality industry, supporting hotels and restaurants across Los Angeles and beyond. We're seeking a dependable Field IT Technician to provide onsite support for hotel clients, ensuring smooth operation of their systems and applications.

    Key Responsibilities:

    • Provide onsite technical support for hotel systems (PMS, POS, back-office apps).
    • Troubleshoot Windows-based applications, hardware, and peripherals.
    • Assist with basic networking tasks (Wi-Fi, switches, cabling, IP configuration).
    • Coordinate with remote support teams and escalate complex issues.
    • Maintain accurate documentation and timely updates on service tickets.
    • Collaborate with vendors for hardware/software support and service coordination.

    Required Qualifications:

    • 2+ years of IT support experience (hospitality experience preferred).
    • Solid understanding of Windows OS and common hotel software platforms.
    • Basic networking knowledge (IP addressing, routers/switches, Wi-Fi troubleshooting).
    • Strong communication and customer service skills.
    • Ability to work independently and travel to client sites across LA.
    • Proven ability to work effectively in a team environment.
    • Ability to follow orders and instructions with attention to detail and accountability.

    Preferred Qualifications:

    • Experience with hotel systems
    • Familiarity with remote desktop tools and ticketing systems.
    • Basic understanding of VLANs, DHCP, and firewall configurations.
    • A+ or Network+ certification.
    • Security+ certification or equivalent cybersecurity awareness.
    • Working knowledge of Microsoft Azure , SharePoint , and Microsoft 365.
    • Experience managing vendor relationships and coordinating third-party services.
    • Previous experience supporting hospitality environments.

    Systems & Tools Used:

    • Ticketing System: Autotask
    • Documentation System: ITGlue
    • RMM Platform: Datto RMM

    Brand Competencies:

    • Firewalls: Fortigate, Cisco
    • Switches: FortiSwitch, Ruckus, HP/Aruba, Cisco
    • Wireless Access Points (WAP): FortiAP, Ruckus, Aruba, Cisco
    • Cloud Management Platforms: Cisco Meraki, Ruckus Cloud, Aruba Central

    Why Join Us?

    • Be part of a growing team that understands the unique tech needs of hotels.
    • Work alongside a supportive team that's always willing to help, teach, and grow together.
    • Flexible work environment with opportunities for growth.
    • Competitive compensation and travel reimbursement.