IT Onsite Support Field Technician

Location: Los Angeles, CA

Employment Type: Full-Time
Department: IT Operations

About Nexplay Consulting:
We specialize in IT services tailored for the hospitality industry, supporting hotels and restaurants across Los Angeles and beyond. We're seeking a dependable Field IT Technician to provide onsite support for hotel clients, ensuring smooth operation of their systems and applications.

Key Responsibilities:

• Provide onsite technical support for hotel systems (PMS, POS, back-office apps).
• Troubleshoot Windows-based applications, hardware, and peripherals.
• Assist with basic networking tasks (Wi-Fi, switches, cabling, IP configuration).
• Coordinate with remote support teams and escalate complex issues.
• Maintain accurate documentation and timely updates on service tickets.
• Collaborate with vendors for hardware/software support and service coordination.

Required Qualifications:

• 2+ years of IT support experience (hospitality experience preferred).
• Solid understanding of Windows OS and common hotel software platforms.
• Basic networking knowledge (IP addressing, routers/switches, Wi-Fi troubleshooting).
• Strong communication and customer service skills.
• Ability to work independently and travel to client sites across LA.
• Proven ability to work effectively in a team environment.
• Ability to follow orders and instructions with attention to detail and accountability.

Preferred Qualifications:

• Experience with hotel systems
• Familiarity with remote desktop tools and ticketing systems.
• Basic understanding of VLANs, DHCP, and firewall configurations.
• A+ or Network+ certification.
• Security+ certification or equivalent cybersecurity awareness.
• Working knowledge of Microsoft Azure , SharePoint , and Microsoft 365.
• Experience managing vendor relationships and coordinating third-party services.
• Previous experience supporting hospitality environments.

Systems & Tools Used:

• Ticketing System: Autotask
• Documentation System: ITGlue
• RMM Platform: Datto RMM

Brand Competencies:

• Firewalls: Fortigate, Cisco
• Switches: FortiSwitch, Ruckus, HP/Aruba, Cisco
• Wireless Access Points (WAP): FortiAP, Ruckus, Aruba, Cisco
• Cloud Management Platforms: Cisco Meraki, Ruckus Cloud, Aruba Central

Why Join Us?

• Be part of a growing team that understands the unique tech needs of hotels.
• Work alongside a supportive team that's always willing to help, teach, and grow together.
• Flexible work environment with opportunities for growth.
• Competitive compensation and travel reimbursement.