Title: IT Operations Analyst
Job Type: Contract, 6+ Months
Location: Hybrid – Daytona Beach, Florida -OR- Plano, Texas

Job Summary
Wright Technical Services is proud to represent an innovative Fortune 1000 enterprise for this position. We are seeking an IT Operations Analyst to join our growing team.

This role ensures the seamless functioning of hardware, software, networks, and databases by proactively monitoring, troubleshooting, and resolving technical issues. The IT Operations Analyst works closely with other IT teams to support the deployment, configuration, and maintenance of systems, as well as assist in optimizing and improving IT processes.

Qualifications

• BA/BS in Computer Science, Information Technology, or related field required; Master's Degree/MBA preferred.
• 5 years of experience implementing disaster recovery operations in a medium-to-large organization.
• Experience leveraging IT Operations and IT Service Management best practices to scale in a large, complex organization.
• Experience in Software Development, IT infrastructure, and Security Operations disciplines.
• Insurance industry experience (preferred)

Description and Responsibilities

• Build up-to-date status reports for the disaster recovery plan and infrastructure of all divisional mission and business critical applications.
• Protect the data of a business, as well as their hardware and software, by creating technical disaster recovery plans.
• Partner with IT Teammates and Business Technical Partners in coordinating, testing, and updating disaster recovery plans for all Tier 1 and Tier 2 applications to make sure things work seamlessly when needed.
• Providing Disaster Recovery training for staff members.
• Partner with IT Teammates and Business Technical Partners to plan, coordinate and execute the restoration of vital systems and data after a natural or human-made disaster.
• Working with teams of engineers, technicians, and other professionals to ensure that their organization can quickly bounce back from any type of disruption.
• Build reports for overall SLA and performance management for critical functions (applications and services).
• Evangelize de-centralized teams across multiple divisions to leverage ITSM processes and tools (ServiceNow).
• Collaborate with divisions to define and maintain distribution lists to customize incident communications to stakeholders that are affected.
• Proactively identify trends and opportunities to improve efficiency, cost effectiveness, and/or quality in how IT delivers service to customers.
• Provide insights based on historical data that helps IT teams solve chronic issues that impede operations.
• Support Disaster Recovery on behalf of B&B. Assist in preparing the enterprise disaster recovery and business continuity plans, policies, and procedures, and up to date status.

Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position.

Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.