Job Description
OneSource is a leading provider of world-class technology services and solutions, and we're passionate about helping our clients achieve their business goals. We are seeking a dedicated and results-driven Project Coordinator to join our team. We're looking for someone with experience in the telecommunications or networking/IT industry.
JOB DUTIES & RESPONSIBILITIES
• Work Order Management: Accept, enter, and process work orders from clients and internal stakeholders.
• Resource Coordination: Coordinate the recruitment and assignment of field resources to ensure the timely completion of all service and project work activities, maintaining company profit margins.
• Field Partner Allocation: Allocate and assign field partners to perform technology services for clients, ensuring needs are met in a timely and cost-effective manner.
• Project Oversight: Complete pre-calls and ensure field partners are on-time and prepared.
• Client Communication: Manage incoming client requests and provide progress status updates to management, clients, and the team via phone, email, and meetings.
• Interdepartmental Collaboration: Effectively interact and communicate with diverse internal teams to maintain collaborative relationships and achieve client and account objectives.
• Logistics & Procurement: Coordinate the purchase and/or delivery of necessary materials and equipment for work service events.
• System Utilization: Use various tools and systems (SharePoint, MS Excel, ticketing systems, etc.) to log project activities and update project statuses.
• Documentation: Develop and maintain accurate and complete technical and project documentation.
• Deliverable Management: Manage the receipt, review, arrangement, notification, and distribution of deliverables.
REQUIRED SKILLS & QUALIFICATIONS
• Communication
o Advanced communication skills, both verbal and written.
o Strong interpersonal skills with the ability to interact effectively with colleagues, vendors, and clients at all levels.
o Strong negotiation skills.
• Cognitive
o Ability to read and interpret Statements of Work (SOWs) and Scopes of Work (SOWs).
o Impeccable attention to detail.
o Excellent time management skills with the ability to multitask and balance multiple projects simultaneously.
o Analytical and problem-solving capabilities to react promptly and efficiently to project adjustments.
o Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Project Management
o Clear understanding of project deadlines, scopes of work, and project life cycles.
o Proven ability to work effectively both independently and in a team environment.
o Strong knowledge of budgetary and financial details.
• Tools & Systems
o Intermediate knowledge of the Microsoft Office Suite (Excel, Word, Outlook).
o Experience with ticketing systems, CRM, and/or database software is a plus.
• Technical
o Intermediate technical knowledge of the information technology and telecommunications industries (e.g., cabling infrastructure, telecommunications, network equipment installation/configuration, basic networking).
o Basic knowledge of network equipment, i.e access points, routers, switches, and modems.
• Education & Experience
o 2-3 years related experience in a technical field or project coordinator or dispatch role.
WORK SCHEDULE :
• Category: Full-time, 40 hours/week BENEFITS:
• Health, Vision and Dental Insurance, FSA, HSA, PTO
• 100% Company Match 401(k)
• Casual Dress Code
• Professional Development Training
Company Description
OneSource Building Technologies (OSBT) provides integrated, value-added solutions and services to large-scale national and international customers with a global service provider network, a single point of contact, accountability, consistent quality and on-time delivery.
OneSource Building Technologies (OSBT) provides integrated, value-added solutions and services to large-scale national and international customers with a global service provider network, a single point of contact, accountability, consistent quality and on-time delivery.