Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
IT Projects Engineer Full-Time Location: Northampton, MA Salary Range: $56k-$60k
About the Role: The IT Projects Engineer is the go-to individual when ServiceNet opens a new program location or refreshes the technology at an existing site. This is a hands-on, field-forward role focused on deploying and commissioning the physical and network infrastructure that our programs run on. This individual will work on Unifi networking deployments, access control installations, camera systems, endpoint staging and deployment, and full-site technology buildouts. This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams.
Key Responsibilities:
Lead technology buildouts for new ServiceNet program locations — networking, access control, cameras, endpoints, and peripherals
Execute technology refreshes at existing sites, bringing infrastructure in line with current organizational standards
Deploy, configure, and validate Unifi networking equipment — switches, wireless access points, and firewalls
Oversee the installation and commissioning of access control systems including readers, controllers, and door hardware; validate full functionality before handoff
Oversee the installation and configure camera systems; confirm coverage, connectivity, and recording are operational before project close
Stage, image, and deploy endpoint hardware as part of site buildouts and refreshes
Produce complete site documentation — diagrams, port assignments, device locations, access records, and config notes
Flag risks, blockers, and scope gaps early — before they affect go-live
Prepare receiving teams for handoff so support staff know exactly what was built and how to support it
Independently lead smaller, well-scoped site projects from kickoff to close when assigned
Qualifications:
1–3 years of experience in IT support, systems work, or technical project execution.
Hands-on experience with Unifi networking — deploying and configuring switches, access points, and firewalls in production environments
Experience configuring access control systems — readers, controllers, door hardware, and basic software configuration
Experience configuring camera systems — NVR/DVR configuration and validating coverage and recording
Comfortable in field and site environments: wiring closets, above ceilings, multi-site locations
Strong documentation habits.
Proactive communication.
Familiarity with Windows environments, Active Directory, and Microsoft 365
Valid driver's license and reliable transportation — this role requires travel between ServiceNet sites.
Preferred Qualifications:
Experience working in healthcare, behavioral health, or nonprofit environments.
Familiarity with ticketing systems, project tracking tools, or IT documentation platforms (Jira, ITGlue, Monday).
Experience with RMM platforms such as Ninja RMM.
Comfort coordinating with vendors and contractors in the field.
Benefits:
Generous PTO (time-off) package.
Comprehensive health and dental insurance plans.
Life insurance and long-term disability insurance.
403(b) retirement plan.
Tuition remission for eligible classes.
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
Opportunities for career development and advancement.
And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.