Entry-Level Device Repair Technician

Department: Repairs
Location: On-site, New Brighton, MN (Warehouse location)
Employment Type: Full-Time
FLSA Status: Non-Exempt
Pay Range: $37,080 - $48,880

About Us

At Gophermods, we believe every student deserves access to the technology they need to learn and grow. Founded in 2010 in Minneapolis, MN, we've built a nationwide reach by supporting schools and small to medium-sized businesses through every stage of the technology lifecycle, including device repair, refurbishment, sales, accessories, and professional services.

We're a small company with a big mission, guided by three core values: setting the standard, being curious, and thriving together. Our team is innovative, fast-paced, and collaborative. We are always looking for new and better ways to tackle challenges. If you're looking for meaningful work that makes a real impact, we'd love to have you on the team.

Position Summary

Are you an aspiring IT technician looking to build your tech career with real, hands-on experience? At Gophermods, you'll gain end-to-end repair experience across Apple devices (MacBook and iPad), Chromebooks, Windows laptops, Microsoft Surface devices, and desktops. Consistency and high-quality work are the standard here. We believe great results come from disciplined processes, strong organization, and attention to detail. If you enjoy structured work, following checklists, keeping a tidy workspace, teamwork, and taking pride in doing it right, you'll fit in well.

Technical experience is welcome but not required. If you're a beginner IT technician or IT career starter looking for paid training, this entry-level IT role is for you. We're open to candidates from high-quality, process-based, detail-heavy backgrounds such as assembly, refurbishment/repair, quality inspection, warehouse kitting, food prep with standards, automotive basics, or electronics/PC building hobbyists.

Key Responsibilities

Repair & Refurbish

• Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads/tablets, Microsoft Surface devices, and desktops

• Perform common repairs such as screen and battery replacements and component swaps

• Complete full device refurbishment workflows including cleaning, reassembly, and final QA testing

• Follow checklists and standard operating procedures to ensure consistent, high-quality results

Education & Business Projects / Provision & Deploy

• Configure, image, and prep devices with white-glove care and enterprise-level precision

• Stage, organize, package, and prepare devices for delivery

Logistics, Asset Care & Documentation

• Assist with IT logistics, parts handling, and asset management

• Record serial numbers/asset tags, repair notes, and device status updates accurately

• Use company systems for ticketing, documentation, basic workflow tracking, and invoicing

• Handle parts, tools, and devices responsibly

Teamwork & Efficiency

• Maintain a clean, safe, and organized workspace

• Collaborate with teammates to streamline repair workflows and meet evolving client needs

Note: This list is not exhaustive. Additional duties may be assigned as needed.

Required Qualifications

• Education: High school diploma, GED, or equivalent

• Experience: No prior technical experience required; paid training provided from day one

• Reliable transportation to the Twin Cities warehouse location

• Ability to work on-site Monday through Friday during scheduled shift hours

• Strong attention to detail with the ability to follow checklists, standard operating procedures, and structured workflows consistently

• Comfortable working with small components, hand tools, and delicate electronics

• Ability to stay focused and maintain a steady pace through repetitive, detail-oriented tasks

• Clear written and verbal communication skills for documenting repair notes, asset information, and team coordination

• Basic computer literacy (comfortable navigating operating systems, typing, and using web-based tools)

• Dependable, punctual, and accountable with a strong work ethic

Preferred Qualifications

• Prior experience in assembly, refurbishment/repair, quality inspection, warehouse kitting, or similar process-driven environments

• Hobbyist experience with electronics, PC building, or device repair

• Familiarity with Chromebooks, Apple devices, or Windows laptops

• Experience in automotive, food prep, or other detail-heavy, standards-based work environments

You'll Thrive Here If You

• Prefer structured, step-by-step work and take pride in accuracy

• Can stay focused during repetitive tasks and keep a steady pace

• Are organized, dependable, and communicate clearly

• Are excited to learn and grow your technical skills over time

Schedule & Work Environment

• Schedule: Monday through Friday, 7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM

• Work Environment: On-site at our New Brighton, MN warehouse facility

• Overtime: Occasional overtime may be required during peak seasons

Physical Requirements

• Ability to lift up to 35 lbs

• Ability to sit and stand for periods throughout the shift

• Manual dexterity for working with small components, hand tools, and delicate electronics

Benefits

Paid Time Off

• 10 days of Paid Time Off (PTO) per year

• 10 days of Unpaid Time Off per year

• 1 Floating Holiday per year

• Company closed on major holidays

Health & Wellness

• Employer-sponsored Health, Dental and Vision Insurance: Employer pays 50% of employee premium

• 100% Employer-paid Short-Term Disability Insurance

• 100% Employer-paid Long-Term Disability Insurance

Retirement

• 401(k) Retirement Plan with 4% employer match available to all employees

Growth & Development

• Paid training from day one

• Technician level-up program (L1 through L3)

• Ongoing coaching and skills development

• Hands-on experience with Apple, Chromebook, Surface, and Windows devices

Leave Policies

In compliance with applicable state and federal laws, Gophermods provides the following:

• Parental Leave

• Jury Duty Leave

• Any other applicable legally required leave

Details regarding these policies are outlined in the Employee Handbook and will be provided during onboarding.

Equal Opportunity Statement

Gophermods is an Equal Opportunity Employer, and we welcome applicants of all backgrounds, experiences, and identities. We firmly believe that a diverse team drives innovation, strengthens our training programs, and better serves our communities.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need reasonable accommodation at any point during the application or employment process, please let us know. We're happy to help.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Gophermods reserves the right to amend and change responsibilities to meet organizational needs.