Job Description
As a Technical Support Team member, you will be part of a growing software company focused on developing the next generation of grocery-focused point of sales software. Our mission is to allow independent grocers to compete against the national conglomerates.
As a support technician, you will provide phone and email support to independent grocers for IT Retail's point of sale software, hardware, payments, and network. You will become a product expert of IT Retail's software and work alongside grocers to help them run and manage their stores.
The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to provide resolutions quickly. We are looking for someone hungry to grow and learn.
JOB RESPONSIBILITIES
Think on your feet and resolve problems quickly
Answer phone calls and respond to emailed tickets keeping the SLA
Infrequent local and nationwide travel to customer sites for Service, Upgrades, and Installation services
Maintain lab environments for testing new updates to software and attempt to replicate issues and potential bugs.
Maintain Documentation for products and training
Keep up with emerging technology to help improve both the product and services we provide to our customers. Constantly Learning.
On-Call Support Rotation every 4 weeks.
REQUIRED SKILLS
NICE TO HAVE:
Peripheral troubleshooting - Verifone MX Series, Scanner / Scale, Receipt Printers, Cash Drawer
IIS 7 and Above - Setup and Troubleshooting
Technical Certificates
Basic understanding of a retail environment and operations