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Technical Support Specialist

IT Retail

Technical Support Specialist

Riverside, CA
Full Time
Paid
  • Responsibilities

    Job Description

    As a Technical Support Team member, you will be part of a growing software company focused on developing the next generation of grocery-focused point of sales software. Our mission is to allow independent grocers to compete against the national conglomerates.

    As a support technician, you will provide phone and email support to independent grocers for IT Retail's point of sale software, hardware, payments, and network. You will become a product expert of IT Retail's software and work alongside grocers to help them run and manage their stores.

    The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to provide resolutions quickly. We are looking for someone hungry to grow and learn.

    JOB RESPONSIBILITIES

    • Think on your feet and resolve problems quickly

    • Answer phone calls and respond to emailed tickets keeping the SLA

    • Maintain lab environments for testing new updates to software and attempt to replicate issues and potential bugs.

    • Maintain Documentation for products and training

    • Troubleshoot technical problems in Windows and SQL Server

    • Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls 

    • On-Call Support Rotation every 4 weeks.

    REQUIRED SKILLS

    • Experience with PC Hardware troubleshooting
    • Strong written, telephone, and personal communication skills
    • Growth Mindset - Always Learning
    • Advanced knowledge of Windows Operating Systems including Windows 10 and Windows Server 2016
    • Experience with Network Protocols, Switches, and Firewall configuration
    • Understanding of DHCP, DNS, and AD
    • Basic knowledge of SQL Server 2012+. Should be comfortable troubleshooting connection issues, analyzing data, running queries, and managing backups

    NICE TO HAVE:

    • Peripheral troubleshooting - Verifone MX Series, Scanner / Scale, Receipt Printers, Cash Drawer

    • IIS 7 and Above - Setup and Troubleshooting

    • Technical Certificates

    • Basic understanding of a retail environment and operations