Job Description

Salomon is looking for a Retail IT Manager to support and enable the growth of our retail network in North America, with a primary focus on the United States.

As part of the Digital Technologies department, this role will report to the Global IT Retail Manager, based in Annecy, France.

The Retail IT Manager, NAM will be the key technology partner for the Retail NAM business team, acting as the main liaison between local retail stakeholders, Global Retail IT, the regional Infrastructure team, and local support partners. The role is critical in ensuring Salomon’s retail stores operate smoothly while supporting the rapid expansion of our direct-to-consumer business in the US.

Salomon US is going through significant growth in its retail footprint. In this context, this role will be responsible for applying global IT standards and solutions already proven in EMEA, identifying required local adaptations, and ensuring their effective implementation and adoption across the NAM region.

The overall scope of the role covers store infrastructure, IT applications, hardware, support, training, and business requirements gathering.

Your responsibilities

Act as the key Retail IT partner for NAM

• Serve as the primary IT point of contact for the NAM Retail business team.
• Liaise closely with Global Retail IT, the regional Infrastructure team, and local support partners.
• Represent NAM retail needs within the broader Digital & IT organization, while ensuring alignment with global strategy, standards, and architecture.
• Facilitate communication and collaboration between Retail Operations and technology teams.

Support retail expansion and new store openings

Lead the IT workstream for New Store Openings (NSO) and other store lifecycle projects, including refits, relocations, uplifts, and closures:

• Anticipate business and technology requirements for new and existing stores.
• Coordinate the deployment and installation of store systems, devices, and connectivity solutions.
• Ensure stores open with the right infrastructure, applications, hardware, and support model in place.
• Provide post-opening follow-up to stabilize operations and resolve issues quickly.

Ensure operational excellence across store technology

Own and coordinate the retail technology ecosystem used by stores, ensuring reliability, usability, and business continuity across the region.

This includes:

• Store infrastructure: network, connectivity, workspace, and core in-store technology setup.
• IT applications: POS and other retail systems required to run store operations. Support store teams with key processes such as physical inventory, pricing updates, and store events
• Hardware: device lifecycle management, stock coordination, and replacement planning.
• Support: Level 2 support coordination, escalation handling, and service quality follow-up.
• Training: support the creation and improvement of user documentation and training materials.
• Requirements gathering: collect, structure, and relay business needs to global teams to support continuous improvement.

Key systems include: Cegid POS, Yoobic, Tamigo, AI Replenishment, iOS Retail App, Talon.One, SAP.

Manage vendors and store technology delivery

• Manage local support and service desk partners supporting retail stores.
• Coordinate third-party vendors involved in store technology delivery and operations.
• Monitor service quality and enforce agreed service levels (SLAs).
• Ensure effective execution of store technology projects in line with business timelines and global standards.

Qualifications

What we’re looking for

• Strong technical background with the ability to operate as a hands-on retail IT generalist.
• Required experience: 5-7 years of relevant experience in a similar role.
• Experience in Retail and/or Direct-to-Consumer (DTC) environments.
• Proven ability to work effectively in a matrix organization across global, regional, and local teams.
• Experience supporting distributed store environments, including applications, infrastructure, hardware, and vendors.
• Strong experience with POS systems, ideally Cegid.
• Familiarity with ServiceNow, Atlassian tools, and retail support environments.
• Knowledge of SAP is a plus.

Key skills

• Strong service mindset and business partnership approach.
• Autonomous, proactive, and solution-oriented.
• Excellent stakeholder management and communication skills.
• Comfortable working with senior leadership as well as operational store teams.
• Ability to translate business needs into pragmatic technology solutions.
• Strong coordination skills across multiple teams, partners, and projects.
• Ability to balance global standards with local business realities.

Reporting line

This role reports to the Global IT Retail Manager, based in Annecy, France, within the Digital Technologies department.

Additional Information

Salary Range:
At the time of this posting, the estimated base salary range in New York is $140,000–150,000 USD. Actual compensation will be based on a variety of factors, including geographic location, job-specific skills, relevant experience, education, and training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.
Please note that the mentioned pay range represents the base pay only and does not include our competitive bonus program and benefits package.

PHYSICAL DEMANDS & WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 50 pounds, with or without accommodations.

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This Job also requires driving and possession of a state issued Drivers License and a clean record.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.