Job Description

Shift: Monday - Friday 7:30AM - 4:00PM

Pay: $31.44 - $33.65 an hour depending on experience

** Safety – Integrity – Customer Focus – Respect & Trust – Accountability – Excellence**

As an IT Service Agent you will:

IT Service Agent performs various functions to keep computer systems in top working condition. This position will be responsible for keeping internal users active and addressing production concerns as well as monitoring information security solutions to ensure compliance and protection of keys systems and data.

What will my responsibilities include?

• Talk to users over the phone, via email or face-to-face to provide solutions to technical problems
• Perform diagnostic tests and troubleshooting to identify issues
• Develop and implement technical procedures effective in quickly addressing users’ problems to minimize downtime
• Carry out assessments to determine the need for changes in hardware/software configurations
• Educate users on procedures for resolving or preventing recurrence of a technical problem
• Explain and provide IT solutions to users in non-technical and comprehensible terms
• Prepare and present reports to update management on IT support operations
• Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
• Respond to inquiries about hardware or software issues
• Perform scheduled maintenance on computer systems to ensure efficient operations
• Repair or replace faulty components of a computer/network system
• Monitor systems and infrastructure to ensure no anomalies and address any that occur
• Develop solutions to address internal situations that may arise within operations, office functions, or general IT/IS infrastructure.
• Other reasonable duties as business and operational needs dictate

Qualifications

What key skills and experience do I need?

• Must be able to communicate and interact effectively with employees at all levels of the organization, both verbally and written

Education and Experience:

• Associate’s degree in computer science, networking or a related discipline or equivalent experience. Bachelor’s is preferred.

• Two years’ experience in the IT Industry. Some experience in the manufacturing industry is preferred.

• Requires working knowledge of computer, scanner, facsimile machine, copier and any other standard office equipment

• Requires basic arithmetic skills to perform basic calculations

• High understanding of computer systems, functions, and operation

• Requires ability to assess facts and develop conclusions

Additional Information

Why Join Steico Industries, Inc.?

Joining Steico Industries, Inc. a company of Senior Plc. means not only a rewarding career with a tight-knit and collaborative team, but you will also enjoy a competitive compensation package that includes a market-led base salary and a comprehensive benefits package along with wellness benefits, employee recognition program, matching 401k plan, paid vacation, flexible hours, employee wellness activities, tuition reimbursement, and community involvement initiatives.

Please understand that you will only be considered an applicant if you apply for a posted position directly through our Company website and meet the qualifications of the job. If you need a reasonable accommodation to apply, please contact the Steico Industries at 760-438-8015.

Prior to an offer of employment, applicant employment references maybe requested.

Trade Compliance Statement Access to our facilities is restricted under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR) to U.S. Persons (U.S. Citizens, lawful permanent residents, U.S. Nationals, U.S. refugees, asylees, or temporary residents under amnesty provisions ), and to properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes. Additionally, potential employee names will be screened against the Consolidated Screening List (maintained by the United States government) to determine eligibility to receive controlled technical data.

To ensure there is no unexpected delay to your start date with our Company and due to the potential need to obtain an export license, we would like to promptly assess whether such a license is needed to access our facility and/or systems. Such licenses can take several weeks/months to obtain from the U.S. Government. Our Trade Compliance department may reach out to you with a Licensing Assessment form, which we request you kindly complete and return as soon as possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EOE M/F/D/V/VEVRAA Federal Contractor