Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
iQuasar LLC is seeking a skilled IT Service Desk Support Specialist for one of its clients to provide Tier II and Tier III technical support for enterprise IT operations. The specialist will be responsible for troubleshooting hardware, software, and network issues, managing user accounts, and supporting collaboration tools across a hybrid workforce. This role requires strong technical knowledge, customer service skills, and adherence to ITIL and cybersecurity best practices.
One of our clients needs an IT Service Desk Support.
Position Title: IT Service Desk Support
Location: Norfolk, VA
Clearance: Top Secret
Duties and Responsibilities
Deliver Tier II and Tier III support for desktop, laptop, and mobile device issues across Windows and macOS platforms.
Provide support for Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint).
Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to diagnose and resolve technical problems.
Operate and manage IT service desk ticketing systems (ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.
Perform user account and access management within Active Directory, including user provisioning, group policy, and RBAC compliance.
Troubleshoot and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies.
Apply cybersecurity best practices for endpoint security, data handling, and incident response.
Support incident reporting and escalation processes in compliance with agency and DoD requirements.
Contribute to maintaining service-level agreements (SLAs) and ITIL-based service delivery.
Support shift-based and/or on-call schedules, as required, to ensure operational readiness.
Provide technical support to remote and hybrid workforce environments.
Minimum Qualifications
Associate degree in Information Technology, Computer Science, or a related field.
Bachelor’s degree in IT or a closely related discipline preferred.
2–4 years of relevant experience for Tier II support.
4+ years of relevant experience for Tier III support (advanced roles such as system access management, endpoint administration, or incident response).
Certifications & Clearance:
Active Top Secret clearance or above.
CompTIA A+, ITIL v4 Foundation, Azure Fundamentals or Microsoft 365 Fundamentals.
If you are interested in this position, please send me a copy of your latest resume at floyd.wani@iQuasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
Availability to start a new job
Best Rates
Contact #
Please don’t hesitate to contact me with any question (s) you may have. All employment is decided based on qualifications, merit, and business need.
Regards,
Faizan (Floyd Wani)
Senior Recruitment Professional
iQuasar, LLC
Cleared Recruitment | Proposal Development | Technology
Email: Floyd.Wani@iquasar.com
Direct: (703) 565-1953
Main: (703) 962-6001 Ext. 601
www.iQuasar.com
iQuasar, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion/belief, national, social, or ethnic origin, disability, gender/gender identity, marital/partnership status, pregnancy, medical history or genetic information, family or parental status, or any other status protected by federal and state regulations.