Benefits:

401(k) matching

Company parties

Competitive salary

Donation matching

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

POSITION SUMMARY:

The IT Service Specialist is responsible for troubleshooting and resolving IT productivity issues. Interacts with employees to restore IT productivity. Documents computer and system related incidents and troubleshoots solutions as appropriate, escalating or assigning follow-up work as needed.

ESSENTIAL DUTIES:

Provides first tier technical support by directly responding to requests and inquiries

Identifies IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents

Educates and communicates troubleshooting steps

Resolves routine hardware and software incidents

Escalates to the appropriate technical resources for more complex incidents

Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with peers and management

EDUCATION AND/OR EXPERIENCE:

Associate degree in an Information Technology discipline or a minimum of two years of related work experience, which could include experience in a field providing customer service and assisting end users with hardware and software related problems.

KNOWLEDGE, SKILLS/ABILITIES:

Knowledge of information systems and IT operations, such as Windows operating systems components, navigation tools, common hardware, and software related concepts

Ability to troubleshoot, diagnose and solve basic technical problems

Listening, verbal, written, and time management skills

Ability to translate technical information into understandable terms for a variety of audiences

Ability to work in a collaborative environment