Benefits:
401(k) matching
Bonus based on performance
Dental insurance
Donation matching
Free food & snacks
Health insurance
Paid time off
Signing bonus
Vision insurance
Valley Craft Industries a company of Ballymore has been in business in Minnesota for over 70 years. Since introducing the first hand truck with a brake, Valley Craft Industries has become well known for producing material handling, storage, and safety solutions that truly stand the test of time. We help our customers to become better organized and to work smarter, safer, and more efficiently.
Use your skills as an innovative technology solutions IT Service Support Technician. If you’re up to the challenge, then take a chance at this rewarding opportunity!
SIGNING BONUS: $1,000
Pay: Competitive compensation based on skills and experience Schedule: 2nd Shift - 3:00 am to 1:30 am M-Th (start at 1:00 pm with OT)
BENEFITS:
PTO
Nine (9) Paid Holidays
Medical, Dental, Vision
401K plan
Profit sharing
Referral program
Friendly, Collaborative Team Environment
Personal and Professional Growth Potential
Great work-life balance - NO WEEKENDS
Position Overview:
Under the supervision of the Director of Finance, the IT Service Support Technician delivers prompt and effective technical assistance and training to end users across multiple technology platforms.
This role supports computers, software applications, printing systems, Office 365 products, IP phones, mobile devices, and video conferencing equipment.
The Technician identifies, researches, and resolves diverse technical issues, responding to service requests made via phone, in-person, or through IT ticketing systems.
Responsibilities:
Set up, maintain, and troubleshoot PCs, laptops, printers, mobile devices, and related IT infrastructure.
Install, maintain, monitor, and troubleshoot LAN and WAN components to ensure reliable network operations.
Assist with the maintenance and support of Windows servers.
Provide maintenance and support for the IP phone system and video conferencing equipment.
Deliver end-user instruction on computer hardware, network usage, standard operating procedures, software applications, telecommunications, and video conferencing tools.
Respond efficiently to help desk requests via phone, in-person, and IT ticketing system, facilitating timely resolution of user issues.
Create, manage, and maintain user accounts for network, email, and phone systems, ensuring appropriate access and security.
Set up, configure, and troubleshoot mobile devices (e.g., iPhones, iPads) for end users.
Act as the lead in triaging support tickets to prioritize and resolve issues effectively.
Coordinate hardware and software repairs with external vendors as necessary.
Execute special projects as assigned by management.
Qualifications:
Equipment Used: Uses PC's, desktop tools, network software, Microsoft Office, and general office equipment.
Minimum Vocational, Technical or Associate's Degree; A+ / Microsoft Certification is desired.
Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non-disqualifying physical or mental disability, national origin, or veteran status.