Job Description:
Manage software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.
Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.
Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.
Manage, Maintain and coordinate software assets for existing approved software.
Respond to requests for technical assistance via phone, chat or email for Software assets.
Assist in facilitating software requests for existing approved software.
Research questions using available information resources.
Advise user on appropriate action.
Follow Information Technology process, standard, governance and procedures.
Follow up with customers and users to ensure complete resolution of issues.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.
Qualifications & Educational Requirements:
General knowledge of the organization's policies and procedures
General knowledge of software licensing and asset management methodologies and tools
Knowledge of technology asset life cycle management processes
Ability to maintain accurate documentation and records.
Demonstrated ability to work collaboratively in teams and across organizations
Demonstrated ability to balance, prioritize and organize multiple tasks
1-2 years of experience in project coordination
Experience with ServiceNow
Experience with Google Suite
1-2 years of experience in software asset management
1-2 years of experience in software licensing compliance
1-2 years of experience in software contract negotiation
1-2 years of experience in software vendor management
1-2 years of experience in software Cross-functional Collaboration
1-2 years of experience in software Reporting and Analysis
1-2 years of experience in software vendor management
Skills:
Familiar with IT ticketing, service desk, and asset management systems
Working knowledge of fundamental operations of relevant software, applications and collaboration tools such as Google and Microsoft suite.
Related experience and training in troubleshooting and providing customer support
Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)
Knowledge and experience of customer service practices, including communication skills.
Ability to work independently and maintain levels of productivity
Being detail-oriented and capable of delivering a high level of accuracy
Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources
Familiar with a variety of IT concepts, practices, and procedures
Highly Preferred
Strong understanding of software licensing models and agreements.
Familiarity with various licensing metrics (e.g., per-user, per-device, subscription) and legal terms.
Excellent analytical and problem-solving skills.
Ability to analyze software usage data, identify trends, and develop solutions to optimize licensing and minimize costs.
Effective communication and negotiation skills.
Ability to communicate complex licensing information clearly and concisely to various stakeholders, including vendors and internal teams.
Proficiency in software asset management (SAM) tools.
Experience with tools used to track and manage software licenses and assets.