Job Description:

Role & Responsibilities

-Manages software acquisition, including negotiation, budget and administration of software purchases, ensuring compliance with licensing agreements and managing renewals.

-Monitor software licenses and usage, including compliance with organizational needs and requirements while maintaining accurate entitlement records and license inventories.

-Administer software change management, collaborating with vendors and suppliers and service providers for support aligned with IT standards and strategy.

-Manage, Maintain and coordinate software assets for existing approved software.

-Respond to requests for technical assistance via phone, chat or email for Software assets.

-Assist in facilitating software requests for existing approved software.

-Research questions using available information resources.

-Advise user on appropriate action.

-Follow Information Technology process, standard, governance and procedures.

-Follow up with customers and users to ensure complete resolution of issues.

-Identify and escalate situations requiring urgent attention.

-Track and route problems and requests and document resolutions.

-Works cross functionally to prepare, distribute and communicate software status, solve problems and implement changes.

Qualifications & Educational Requirements

-General knowledge of the organization's policies and procedures

-General knowledge of software licensing and asset management methodologies and tools

-Knowledge of technology asset life cycle management processes

-Ability to maintain accurate documentation and records.

-Demonstrated ability to work collaboratively in teams and across organizations

-Demonstrated ability to balance, prioritize and organize multiple tasks

-1-2 years of experience in project coordination

-Experience with ServiceNow

-Experience with Google Suite

Skills

Familiar with IT ticketing, service desk, and asset management systems

Working knowledge of fundamental operations of relevant software,

applications and collaboration tools such as Google and Microsoft suite.

Related experience and training in troubleshooting and providing customer support

Experience researching, analyzing and interpreting data and numbers (license counts, license costs and division)

Knowledge and experience of customer service practices, including communication skills.

Ability to work independently and maintain levels of productivity

Being detail-oriented and capable of delivering a high level of accuracy

Collaborative skills- demonstrated ability to form strong partnerships with both business and technical resources

Familiar with a variety of IT concepts, practices, and procedures

Required Skills

1-2 years of experience in project coordination

General knowledge of software licensing and asset management methodologies and tools

Experience with ServiceNow and Google Suite