TITLE: IT Specialist

LOCATION: Washington, DC/ Hybrid

Employment type: Contract w2/1099/C2C

MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.

REQUIRED EXPERIENCE: 6 years

INTERVIEWS: Webcam Only

Job Description:

The client is looking for an IT Specialist to provide generalized day to day IT support.

Employment type: Contract w2/1099/C2C

Complete Description:

The client is seeking an experienced and highly skilled IT Support Specialist with 6+ years of hands-on IT support experience to serve as the primary point of contact for technical issues, troubleshooting, user support, endpoint administration, and ensuring a smooth day‑to‑day technical operation.

This role is a great fit for someone who enjoys solving problems, mentoring junior technicians, owning issues end-to-end, and improving processes.

Skills:

· Bachelor’s degree in Information Technology or related field or equivalent experience. Required 10 Years

· Strong expertise in: Windows 11; macOS, Microsoft 365, Teams, Outlook, SharePoint/OneDrive. Required 6 Years

· Strong expertise in endpoint management tools (Intune preferred; SCCM/JAMF a plus). Required 6 Years

· Strong expertise in basic networking concepts (TCP/IP, DNS, DHCP, routing, Wi-Fi). Required 6 Years

· Strong expertise in hardware setup, configuration, imaging tools, and device lifecycle management. Required 6 Years

· Experience supporting remote, hybrid, and on-site users. Required 6 Years

· Demonstrated ability to solve complex issues independently. Required 6 Years

· Excellent communication, customer service, and technical documentation skills. Required 6 Years

· Administer support across multiple office locations. Required

· Ability to effectively work in a hybrid environment. Required

· Ability to move IT equipment (up to ~35 lbs.). Required

· ITIL Certification. Highly desired