Lockton is currently seeking an IT SPECIALIST to join our growing Dallas team! This role provides internal technical support through triage, troubleshooting, diagnosis and repair of hardware, software, and other IT related issues. You will collaborate with fellow technicians and IT leadership to ensure first contact resolution. If you are seeking a position that utilizes your passion for and expertise in the technical field, Apply Today!
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Act as the initial point of contact for internal technical support with an emphasis on exceptional customer service
Provide basic troubleshooting, education and support of IT hardware, systems, and services
Assist end users in operation of computers, peripheral and software applications
Triage, diagnose, and resolve customer issues in a timely manner
Handle and/or coordinate all desktop IT requirements, including installation of physical hardware
Support and troubleshooting of the utilization of mobile devices and apps
Assist with A/V enabled conference rooms, video conferences and presentations
Provide detailed and accurate documentation of incoming requests, IT issues and service resolutions
THE MOST QUALIFIED CANDIDATE WILL POSSESS THE FOLLOWING:
Bachelor's Degree in Computer Science, a related field, or equivalent education and/or experience.
Minimum three years training and experience in computer hardware and software related areas with emphasis on workstations, networking, client/server, problem analysis, and diagnostic techniques
Completion of IT specific certifications - Microsoft Office 365 (preferred)
Experience with and/or knowledge of AV conferencing applications (MS Teams, WebEx, Zoom, etc.) a plus
Strong project and time management skills with the ability to prioritize requests
Ability to work independently with minimal supervision
Professional customer service skills with the ability to communicate effectively with all levels of Associates
Legally able to work in the United States
Lockton is the world's largest privately owned, independent insurance broker and consultant. As a global professional services firm, we specialize in risk management, employee benefits and retirement services. During the past 50- plus years, Lockton has built its reputation and culture by providing excellent service to our three key stakeholders: clients, Associates and communities.