Job Description

1. Infrastructure & Systems Support

• Install, configure, and maintain hardware/software including servers, PCs, laptops, printers, and scanners

• Manage server room environment (UPS power, temperature/humidity control)

• Apply OS and software patches and security updates

• Monitor system performance and respond quickly to incidents

• Operate and inspect backup systems; provide basic data recovery support

• Support SQL database operations and application maintenance

2. Network & Security

• Operate LAN/WAN and wireless network equipment and respond to network issues

• Support network infrastructure changes and security equipment operations

• Assist with firewall operations and policy updates (in alignment with HQ/security team guidelines)

• Manage VPN and remote access environments

• Monitor and support CCTV and access control systems

3. Application & Manufacturing Systems

• Support ERP, MES, and shop-floor automation systems

• Manage field devices (CIMON HMI, PDA, barcode printers, etc.)

• Support installation and deployment of new software

• Handle user requests and troubleshoot application issues

• Maintain application operation logs and support audits

4. User & Technical Support

• Create and deactivate employee accounts

• Provide IT support for office and production employees

• Troubleshoot hardware, software, and network issues

• Create IT manuals and assist with user training

• Manage IT equipment procurement, issuance, returns, and disposal

5. Compliance & Documentation

• Maintain IT asset records

• Prepare incident logs and backup inspection reports

• Ensure compliance with security policies

• Support IT audit preparation and basic documentation

Qualifications

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 3–5 years of experience in IT operations and support

• Preferred: Experience supporting manufacturing environments and ERP systems (Odoo, SAP, Oracle)

• Must be fluent in both Korean and English to collaborate with HQ

Technical Skills

• Basic experience with Windows Server and SQL Database operations

• Experience improving or customizing internal applications (e.g., C#, Python)

• Experience supporting network devices and firewalls

• Basic experience with Microsoft 365 and virtualization (VMware/Hyper-V)

• Experience with backup/recovery and security patch management

Soft Skills

• Strong problem-solving and troubleshooting abilities

• Effective communication and teamwork

• Ability to take initiative and coordinate tasks with other departments

• Flexibility and responsibility to adapt to a manufacturing environment

Key Competencies

• IT infrastructure operation and management

• Understanding and supporting manufacturing-related systems (ERP, MES)

• Expertise in cybersecurity and maintaining data integrity

• Ability to follow IT operational procedures and documentation standards

Additional Information

All your information will be kept confidential according to EEO guidelines.