IT Support Analyst

C

Consultative Search Group

IT Support Analyst

Forest Park, GA
Full Time
Paid
  • Responsibilities

    A prestigious entertainment services company seeks an IT Support Analyst to join their dynamic team. The IT Support Analyst 1 provides frontline technical support to company employees across local offices and remote locations. This tactical, hands-on role ensures stability of Windows workstations, Microsoft 365 services, RingCentral, Dell hardware, and essential IT systems. The ideal candidate delivers exceptional customer service in a fast-paced entertainment and studio environment.

    Responsibilities

    Technical Support & Operations

    • Provide Tier 1 support for Windows 10/11, Microsoft 365 apps, printers, and workstation issues.
    • Perform imaging, provisioning, deployment, and lifecycle maintenance for Dell laptops/desktops.
    • Support Microsoft 365 (Teams, Outlook, OneDrive), including mailbox setup and license assignments.
    • Troubleshoot basic Cisco Meraki networking issues (Wi-Fi, switching, VPN) and escalate when necessary.
    • Support RingCentral voice platform including user setup, routing changes, and troubleshooting.
    • Maintain accurate IT asset inventory and documentation.
    • Assist with helpdesk ticket management, ensuring timely responses within SLAs.
    • Support printers, scanners, AV equipment, and peripherals.
    • Provide hands-on support for conference rooms, production/studio environments, and meeting setups.
    • Travel to local offices or warehouses as needed for onsite troubleshooting.
    • Lift up to 50 lbs. of equipment (racks, PCs, monitors) when required.

    User Lifecycle & Administration

    • Perform user onboarding/offboarding including account creation and equipment deployment.
    • Process equipment returns, access changes, and account deactivation.

    Continuous Improvement

    • Participate in continuous learning and cross-training on new technologies.
    • Assist with adoption of Intune, Azure AD/Entra ID, and networking enhancements.

    Required Skills & Experience

    • 4–7 years of experience in helpdesk, desktop support, or IT support.
    • Strong troubleshooting skills with Windows 10 and 11.
    • Hands-on support experience with Dell laptops, desktops, and peripherals.
    • Experience supporting Microsoft 365 applications.
    • Excellent customer service and communication skills.
    • Ability to work independently and learn new technologies.
    • Ability to lift up to 50 lbs.

    Preferred Skills

    • Cisco Meraki (Wi-Fi, switching, MX appliance basics).
    • Intune/Azure AD/Entra ID experience.
    • RingCentral administration experience.
    • Studio or entertainment IT support experience.
    • CompTIA A+ or Network+ certification.

    Working Conditions

    • Hybrid schedule: 3 days onsite (assigned by IT).
    • Occasional local travel to company offices or studio locations.
    • Ability to work flexible hours during production or high-demand periods.

    What They Offer

    • Competitive salary
    • Comprehensive health benefits
    • Generous holiday and time off policy
    • Opportunity to shape the culture and processes of a growing company
    • A collaborative team environment where your work has immediate impact

     

    Many of our job openings can be viewed at https://jobs.crelate.com/portal/consultativesg