Job Description

RESPEC has an immediate opening for an IT Support Analyst to join our team in Colorado Springs or Denver , Colorado. If you’re looking for a collaborative culture where you can make an impact and be an employee-owner, then take a look at RESPEC!

Summary: IT Support Analyst provides frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to IT service level agreements (SLAs).

The IT Support Analyst performs root-cause analysis, develops checklists for typical problems, and recommends procedures and controls for problem prevention. Multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment, are supported by this individual. The successful candidate will work independently, share information, and assist other IT staff with work orders.

• Provide exceptional customer service in person or by telephone or email
• Resolve service desk issues including troubleshooting hardware and software issues
• Review daily IT operational checklists to ensure that systems are running properly
• Configure and deploy devices, software, telephones, and other technologies to employees
• Perform tasks related to IT access and identity

Qualifications

• 2-plus years of experience in working in an IT service or operations support role
• Proficiency in current Microsoft Office and Windows desktop and server technologies
• Ability to articulate technical situations through verbal and written communication
• Experience with business-class printing and conference-room solutions
• Mobile device management and troubleshooting abilities
• Sound understanding of business-level IT security practices
• Personal compute device hardware experience.

Additional Information

Compensation and Benefits: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package that consists of medical, vision, and dental insurance; holidays; paid leave; 401(k) Plan and Employee Stock Ownership Plan (ESOP); continuing education; and professional societies. RESPEC is a 100% employee-owned company and employees are eligible for participation in the ESOP after a qualifying period.

All your information will be kept confidential according to EEO guidelines.