IT Support Concierge

P

PeopleSharp

IT Support Concierge

Mansfield, OH
Full Time
Paid
  • Responsibilities

    Are you an outgoing and friendly individual with a passion for technology? Do you thrive in a close-knit, collaborative team environment? This Massachusetts-based MSP is seeking an IT Support Concierge to serve as a primary point of contact for a diverse range of clients, assisting them with various technology applications. This hybrid position is based in Mansfield, MA.

    We’ll Provide:

    • Robust benefits package including PTO, 401K, profit sharing, phone expense, tuition reimbursement, and travel reimbursement
    • Salary range of $50,000-$55,000
    • Hybrid work split between client sites, in the office, and remote work
    • Support/mentorship from supervisors and other team members
    • Opportunities for continued growth and learning

    What You’ll Do:

    • Keep end users productive and secure by handling day-to-day support, and being a visible, friendly IT presence at key clients
    • Master the common technology applications used by our customers
    • Show customers areas where they can turn technology from an expense to a value and from a headache to a solution
    • Resolve Level 1 technical support tickets
    • Travel to client sites as needed (an average of 2 times per week)
    • Perform daily phone and zoom calls
    • Create training videos
    • Create and maintain documentation

    Skills You’ll Need:

    • Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
    • Ability to stay calm and professional with non-technical and sometimes frustrated users
    • 2+ years in an MSP or similar multi-client IT environment
    • Valid license and reliable transportation - Travel is throughout Central Massachusetts and Southern Rhode Island 2 times per week
    • Experience providing white glove end-user technical support
    • Proficient with Microsoft 365
    • Ability to pass a background check

    Nice to Have:

    • Experience with Autotask, Datto RMM, IT Glue, M365, Intermedia, Watchguard, Keeper Security, Breach Secure Now, Bigger Brains

    Next Steps:

    Quick apply with your resume here

    Or

    Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-MD6MGBQA9?u=1110981