The IT Support Coordinator is responsible for maintaining the organization’s IT Infrastructure,

supporting end users, and assisting with cross-departmental technology initiatives. This position

requires strong customer service skills, as it involves direct support to both internal staff and

external contractors. This role includes but is not limited to workstation setup, website and

database maintenance, and supporting marketing and operational teams with a collaborative,

adaptable approach.

Key Responsibilities:

● Set up and configure workstations with computers and necessary peripheral devices

(e.g., routers, printers).

● Provide exceptional customer service and technical support to internal staff and external

contractors.

● Assist in the configuration and maintenance of end-user PC desktop hardware, software,

peripherals, and IP phones.

● Support server installation, system backups, security management, user account

management, and network access.

● Collaborate on small to medium-sized projects with other departments to implement

technical solutions.

● Ensure the security and privacy of networks and computer systems.

● Maintain accurate records/logs of repairs, technical issues, and maintenance schedules.

● Assist in the orientation and technical onboarding of new staff members and contractors.

● Manage the organization’s website via WordPress (e.g., add/remove content, maintain

pages, ensure updates).

● Support the Marketing Team with technology-based tasks, including CRM support,

podcast-related setups, and website updates.

● Maintain and manage a database in MongoDB, ensuring data accuracy and

accessibility.

● Be a proactive, solutions-oriented team player who can adapt to support the evolving

needs of various departments.

● Preferred Skills and Qualifications:

● Strong customer service and communication skills, with experience supporting remote

users and contractors

● Experience using a ticketing system

● Basic understanding of major operating systems, including Windows, macOS, iOS, and

Android (desktop and mobile environments)

● Experience with WordPress content management

● Familiarity with MongoDB or other NoSQL databases

● Experience with low-code/no-code platforms such as Retool, Appsmith, or similar tools is

preferred

● Basic knowledge of Amazon Web Services (AWS) is a plus

● Ability to troubleshoot and resolve hardware, software, and network issues

● Knowledge of CRM platforms and digital media tools is a plus

● Excellent time management and organizational abilities

● A collaborative mindset with flexibility to support a variety of technical needs