Job Description

Job Description

We’re currently in search of a Supervisor to fulfill the following job responsibilities :

• Initial triage on all inbound support calls
• Answering incoming calls and responding to incoming tickets
• Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
• Dispatching tickets that are not able to be handled remotely to our on-site technicians
• Verifying that backups are functioning properly both on-site and off-site for clients
• Confirming that client's are satisfied with the products and services that are being provided to them
• Assist with organizing documentation for clients
• Creation of standard operating procedures

**Qualifications:
**

1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
2. You should consider yourself to be kind, patient, and happy
3. Team player - you enjoy working well with others.

You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):

Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking

Job Types: Full-time

**Experience:
**

• IT Help Desk / Support: 2 years (Required)

**Education:
**

High school graduate

Associates Degree (Minimum)